Jennifer B.
Super helpful
Super helpful! And was able to get everything fixed! Every clear on how to fix the problems. Thank you very much for your help today!

Devices that grow step by step with your childMost families feel stuck between two options: shut technology out entirely, or hand over a smartphone and hope for the best. We built Pinwheel for the parents in the middle. You know your kid better than any app, brand, or platform ever could, and we're here to back up your instincts with real tools and guidance.Technology, one stage at a timePinwheel Home: A screen-free, landline-style phone that starts the tech journey before a child needs a mobile device.Pinwheel Watch: Calling, contact, and location without a screen's worth of risk. It's also a first step on the readiness checklist that leads to a smartphone.Pinwheel Phone: A first phone that grows into full access exactly as fast as your kid is ready for it. Never faster, never slower.Every device starts safe and curated, then opens up as your child grows, building real responsibility along the way. Social media exposure is designed out from the start, and you stay in control throughout. Settings and controls stay visible and adjustable at every stage, and you choose the timeline, hardware, and carrier that fit your family's lifestyle and budget.Why parents trust us Full-visibility parental controlsCurated apps Live customer support from people who care A 30-day free returns policyWe believe trust is earned in the details behind the big promises. We also share the "why" behind every stage of access, so you can have better conversations with your kid and make each decision with confidence.And when your kid outgrows Pinwheel we'll help you figure out what comes next, even if it's a different phone.We'd love to hear about your experience. Thank you for being part of the Pinwheel family.
Pinwheel Kids Phones (pinwheel.com) has 771 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Jennifer B.
Super helpful! And was able to get everything fixed! Every clear on how to fix the problems. Thank you very much for your help today!
Claire L.
Julia O helped me and quickly solved my problem! Thank you so much, Julia!
Shalu K.
Absolutely amazing customer service by Ed and other representatives always! Very quick response and resolution of any issues. We are a big fan on Pinwheel’s phones and service. Thank you so much for all that you do to make your company top notch!
Rachelle M.
Accidentally deleted operating system. Mark from Customer Support helped me get the Pinwheel OS back on my kid's phone and get it functional again. He was helpful and patient and completely resolved the problem.
GNa
Chen at customer service is always so kind and helpful. So grateful for their help!
Iris Ria D.
I needed how to activate airplane mode which was “restricted by admin” and CS Rep Chen B walked me through everything.
Brigitte
My phone was not text messaging, but the online support person got it working in minutes flat! It was just a matter of resetting the pinwheel settings. Very quick customer service.
Jennifer T.
Fantastic company! The only reason my kids have phones!!!!!!