Kristy Keller W.
My child forgot the password pattern
My child forgot the password pattern. I reached out to pinwheel and they were able to help me unlock the phone and get back up and running! Thank you!

Devices that grow step by step with your childMost families feel stuck between two options: shut technology out entirely, or hand over a smartphone and hope for the best. We built Pinwheel for the parents in the middle. You know your kid better than any app, brand, or platform ever could, and we're here to back up your instincts with real tools and guidance.Technology, one stage at a timePinwheel Home: A screen-free, landline-style phone that starts the tech journey before a child needs a mobile device.Pinwheel Watch: Calling, contact, and location without a screen's worth of risk. It's also a first step on the readiness checklist that leads to a smartphone.Pinwheel Phone: A first phone that grows into full access exactly as fast as your kid is ready for it. Never faster, never slower.Every device starts safe and curated, then opens up as your child grows, building real responsibility along the way. Social media exposure is designed out from the start, and you stay in control throughout. Settings and controls stay visible and adjustable at every stage, and you choose the timeline, hardware, and carrier that fit your family's lifestyle and budget.Why parents trust us Full-visibility parental controlsCurated apps Live customer support from people who care A 30-day free returns policyWe believe trust is earned in the details behind the big promises. We also share the "why" behind every stage of access, so you can have better conversations with your kid and make each decision with confidence.And when your kid outgrows Pinwheel we'll help you figure out what comes next, even if it's a different phone.We'd love to hear about your experience. Thank you for being part of the Pinwheel family.
Pinwheel Kids Phones (pinwheel.com) has 771 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Kristy Keller W.
My child forgot the password pattern. I reached out to pinwheel and they were able to help me unlock the phone and get back up and running! Thank you!
Andy L.
Julia did a wonderful job. Quickly and kindly helped.
Michelle
My daughter has had a Pinwheel phone for 2 years now. I'm really happy with the Pinwheel software. Approving or rejecting contacts is easy thru the caregiver portal as well as making schedules, adding apps etc. I definitely recommend Pinwheel to all who are trying to limit their kid's access to social media apps etc. My daughter loves the look of her smart phone and I love the security of the software.
Amy
We love our Pinwheel phone for our 12 year-old. When she lost it, we were able to track it to the Alaska Air baggage claim in Kauai! I LOVE that it doesn't have a browser and is used mainly for communication, reading, and listening.
Carrie M.
We have been a customer for almost 2 years and wanted to see if I could upgrade my son's phone. I want to upgrade because current phone was just not performing like it use too. Sound quality etc. The pinwheel interface has been great though. The customer service representative was very helpful.
JimG
Customer service is topnotch. I always get my questions answered in a timely fashion!
Anna
We have been unhappy with the slim phone we purchased, and wanted to upgrade to the better quality plus phone. Ems was super helpful with getting us some money back on our first purchase to use towards the upgrade, and walking me through the upgrade process. I love the concept of Pinwheel, and am optimistic that we'll have a better experience with the new phone. Troubles we had with the slim were: spotty service/data connection, bark shutting down randomly and after every restart/upgrade, location services not working correctly (I'm assuming due to poor service).
Kathy Watts A.
The customer service is always spot on and professional. I have not had any issues they have not been able to fix for me. Terrific service and I recommend Pinwheel to everyone!