Robert M.
Very accommodating
Very accommodating. I think this company is working truly very hard to provide the best customer experience. This company has been willing to help me with 1 on 1 customer support every time I have needed something.

Devices that grow step by step with your childMost families feel stuck between two options: shut technology out entirely, or hand over a smartphone and hope for the best. We built Pinwheel for the parents in the middle. You know your kid better than any app, brand, or platform ever could, and we're here to back up your instincts with real tools and guidance.Technology, one stage at a timePinwheel Home: A screen-free, landline-style phone that starts the tech journey before a child needs a mobile device.Pinwheel Watch: Calling, contact, and location without a screen's worth of risk. It's also a first step on the readiness checklist that leads to a smartphone.Pinwheel Phone: A first phone that grows into full access exactly as fast as your kid is ready for it. Never faster, never slower.Every device starts safe and curated, then opens up as your child grows, building real responsibility along the way. Social media exposure is designed out from the start, and you stay in control throughout. Settings and controls stay visible and adjustable at every stage, and you choose the timeline, hardware, and carrier that fit your family's lifestyle and budget.Why parents trust us Full-visibility parental controlsCurated apps Live customer support from people who care A 30-day free returns policyWe believe trust is earned in the details behind the big promises. We also share the "why" behind every stage of access, so you can have better conversations with your kid and make each decision with confidence.And when your kid outgrows Pinwheel we'll help you figure out what comes next, even if it's a different phone.We'd love to hear about your experience. Thank you for being part of the Pinwheel family.
Pinwheel Kids Phones (pinwheel.com) has 771 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Robert M.
Very accommodating. I think this company is working truly very hard to provide the best customer experience. This company has been willing to help me with 1 on 1 customer support every time I have needed something.
N W.
Chen B. very quick and helpful in assisting me silver my problem with my daughter's phone via live chat. Very pleased
Allison T.
The staff was so helpful. We were having some trouble setting up some the apps correctly and they provided prompt feedback and everything is working. Thanks so much!!
Beth S.
Child was locked out of their phone and Julia O. was most helpful in getting us back in!
Blossom A.
This was great. We used pinwheel till we felt comfortable switching to other supervising methods. It gives a lot of security for parents and kids.
Tez
Location wasn't working but tech solved the problem right away!
Response from Pinwheel Kids PhonesAug 29, 2022
Glad to hear our Tech Team was able to assist you in fixing your issue! We always have a helpful support team on standby so don't hesitate to reach out for any other concerns.
Maria O.
Representative was very helpful, answering questions and solving problems quickly, made me feel like a valued customer.
AS B.
Mark was very patient and helpful in getting my child's phone reset.