Manda
Chen B
Chen B. Was super helpful and within just a few minuets managed to drop my stress level by a ton. I flubbed up and they had no issues working with me. They didn’t have to but they did.

Devices that grow step by step with your childMost families feel stuck between two options: shut technology out entirely, or hand over a smartphone and hope for the best. We built Pinwheel for the parents in the middle. You know your kid better than any app, brand, or platform ever could, and we're here to back up your instincts with real tools and guidance.Technology, one stage at a timePinwheel Home: A screen-free, landline-style phone that starts the tech journey before a child needs a mobile device.Pinwheel Watch: Calling, contact, and location without a screen's worth of risk. It's also a first step on the readiness checklist that leads to a smartphone.Pinwheel Phone: A first phone that grows into full access exactly as fast as your kid is ready for it. Never faster, never slower.Every device starts safe and curated, then opens up as your child grows, building real responsibility along the way. Social media exposure is designed out from the start, and you stay in control throughout. Settings and controls stay visible and adjustable at every stage, and you choose the timeline, hardware, and carrier that fit your family's lifestyle and budget.Why parents trust us Full-visibility parental controlsCurated apps Live customer support from people who care A 30-day free returns policyWe believe trust is earned in the details behind the big promises. We also share the "why" behind every stage of access, so you can have better conversations with your kid and make each decision with confidence.And when your kid outgrows Pinwheel we'll help you figure out what comes next, even if it's a different phone.We'd love to hear about your experience. Thank you for being part of the Pinwheel family.
Pinwheel Kids Phones (pinwheel.com) has 771 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Manda
Chen B. Was super helpful and within just a few minuets managed to drop my stress level by a ton. I flubbed up and they had no issues working with me. They didn’t have to but they did.
Kathryn H.
Pinwheel Phone for Kids has excellent customer service. Whatever I have needed since purchasing the phone and service, they reply quickly, efficiently, and solve any problems or answer my questions. We are very pleased with the phone and service and the safety is gives our son.
D. A.
The customer service agent fixed my issue right away. He was very helpful and kind.
LB
I was having an issue with trying to connect my billing account, so went to the online chat for assistance. Tony was able to quickly answer my questions and got my issue resolved.
AShaw
Pinwheel tech support was super helpful! He stayed on with me until everything was solved. I think I did really complicated things to the phone, but the steps were so easy!
brightgirl
We had an app on the Pinwheel phone that was no longer launching. It took awhile for the team to sort it out but they were great about letting me know they were still working on it and hadn't forgotten it, and now the app is working again!
Nate
Easy replacement order with Chen. My child accidentally damaged their phone and I needed to replace the phone. Chen walked me through the process, explained the options available to me, and took care of the order. Great experience overall.
Setheyny P.
Pinwheel's customer support Tony R. was very polite and helpful in solving the issue that I was dealing with. He gave me concise instructions to follow and I was able to quickly get the phone operating the way I wanted. Thank you so much.
Response from Pinwheel Kids PhonesSep 7, 2022
We're happy to hear this feedback, Setheyny! Our team is always ready to help Pinwheel families out and we're glad we hit the mark for you.