Leah S.
The customer service rep
The customer service rep. was friendly, professional, efficient, and knowledgeable.

Devices that grow step by step with your childMost families feel stuck between two options: shut technology out entirely, or hand over a smartphone and hope for the best. We built Pinwheel for the parents in the middle. You know your kid better than any app, brand, or platform ever could, and we're here to back up your instincts with real tools and guidance.Technology, one stage at a timePinwheel Home: A screen-free, landline-style phone that starts the tech journey before a child needs a mobile device.Pinwheel Watch: Calling, contact, and location without a screen's worth of risk. It's also a first step on the readiness checklist that leads to a smartphone.Pinwheel Phone: A first phone that grows into full access exactly as fast as your kid is ready for it. Never faster, never slower.Every device starts safe and curated, then opens up as your child grows, building real responsibility along the way. Social media exposure is designed out from the start, and you stay in control throughout. Settings and controls stay visible and adjustable at every stage, and you choose the timeline, hardware, and carrier that fit your family's lifestyle and budget.Why parents trust us Full-visibility parental controlsCurated apps Live customer support from people who care A 30-day free returns policyWe believe trust is earned in the details behind the big promises. We also share the "why" behind every stage of access, so you can have better conversations with your kid and make each decision with confidence.And when your kid outgrows Pinwheel we'll help you figure out what comes next, even if it's a different phone.We'd love to hear about your experience. Thank you for being part of the Pinwheel family.
Pinwheel Kids Phones (pinwheel.com) has 771 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Leah S.
The customer service rep. was friendly, professional, efficient, and knowledgeable.
Jeff S.
It's a great service and a perfect service/product for a child that needs a comminication device, not a toy
Hannah T.
Company representative was quick and fixed the problem ASAP.
Emma F.
customer service to remotely fix the time zone for my son's phone was very quick. thank you!
Lucky Jack J.
The IT tech Mark S was so patient and extremely helpful through every single step of resetting my son’s phone that I could not recover for a month. Very detailed and knowledgeable. I can’t thank him enough as I was so distraught I was about to throw the phone away
neecie
Super fast response time, accurate and clear help.
David L.
Pinwheel's support is one of the best I've ever experienced! Don't know how they do it but whenever you chat with customer support, they make you feel like they are family trying to (and succeeding) in helping you figure it out. Now if only I could get my health insurance customer service to take a lesson from Pinwheel!
Misael C.
Tony R was great but the phones are VERY glitchy. We live in Arizona and our time zone never changes. Twice a year the phones are off by one hour and it seems like I have to spend a hour with customer support to resolve.
Response from Pinwheel Kids PhonesNov 22, 2022
Hi Misael, thank you for letting us know about your recent experience! We are aware of the timezone issues and we're looking into how to remedy this. It's surprisingly taking some work but rest assured we're on top of this concern!