Pinwheel Kids Phones Reviews | Read Customer Reviews of pinwheel.com

Pinwheel Kids PhonesReviews of pinwheel.com

4.4771 reviews
Computers & Phones
1250 S Capital of Texas Hwy, Building 3, Suite 400, Austin, Texas

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Pinwheel Kids Phones

About Pinwheel Kids Phones

Devices that grow step by step with your childMost families feel stuck between two options: shut technology out entirely, or hand over a smartphone and hope for the best. We built Pinwheel for the parents in the middle. You know your kid better than any app, brand, or platform ever could, and we're here to back up your instincts with real tools and guidance.Technology, one stage at a timePinwheel Home: A screen-free, landline-style phone that starts the tech journey before a child needs a mobile device.Pinwheel Watch: Calling, contact, and location without a screen's worth of risk. It's also a first step on the readiness checklist that leads to a smartphone.Pinwheel Phone: A first phone that grows into full access exactly as fast as your kid is ready for it. Never faster, never slower.Every device starts safe and curated, then opens up as your child grows, building real responsibility along the way. Social media exposure is designed out from the start, and you stay in control throughout. Settings and controls stay visible and adjustable at every stage, and you choose the timeline, hardware, and carrier that fit your family's lifestyle and budget.Why parents trust us Full-visibility parental controlsCurated apps Live customer support from people who care A 30-day free returns policyWe believe trust is earned in the details behind the big promises. We also share the "why" behind every stage of access, so you can have better conversations with your kid and make each decision with confidence.And when your kid outgrows Pinwheel we'll help you figure out what comes next, even if it's a different phone.We'd love to hear about your experience. Thank you for being part of the Pinwheel family.

Pinwheel Kids Phones (pinwheel.com) has 771 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: pinwheel.com
Website: pinwheel.com
Category: Computers & Phones
Location: Austin, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 16% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Pinwheel Kids Phones reviews

771 approved reviews, newest moderated first

Rebekah W.
Dec 12, 2022
Great Customer Service
Ems L was so helpful on the Support Chat. Patiently walked me through directions and answered all my questions.
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Crystal S.
Dec 11, 2022
Amazing product, excellent customer service
I love Pinwheel for their amazing product and wonderful customer service. They truly understand how much we need safe devices for our kids as we guide them into adulthood. They also know how to make that a reality that is easy to navigate. And bonus: every time I've talked to their customer service has been a simple, helpful, and kind experience. Thank you, Pinwheel!
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Christopher P.
Dec 10, 2022
Overall pleased with our service
Overall we have loved Pinwheel for our young tweens/teens. It gives us peace of mind knowing that they are safe online. I give it 4 out of 5 stars, because we do run into weird issues with our son's phone in particular from time to time, and have to jump on with Pinwheel service staff to help us out. They are usually able to resolve the issue though.
Response from Pinwheel Kids PhonesDec 14, 2022
Hey Christopher, thanks a lot for leaving a review! We do our best to iron out these kinks as much as we can and feedback like yours is very important in that regard. Glad to hear our Support Team is available to get you back on track when that happens!
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Bethany J.
Dec 6, 2022
I contacted pinwheel confused & needing…
I contacted pinwheel confused & needing help with 3 separate questions today and was very pleased with the courteous professional friendly support provided to me via the chat portal. Grateful for well trained patient knowledgeable support staff. I would add a 5th star 🌟 if I could call & speak with support over the phone.
Response from Pinwheel Kids PhonesDec 7, 2022
Hey, Bethany! Glad to hear you had a good time with our Customer Care team, we're really proud of them! We do have our phone lines available (check out the bottom part of our website!) but kindly excuse the queues as we work towards full capacity in covering our call lines.
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Denise C.
Dec 6, 2022
Great experience!
Tony was very helpful making the whole process painless.
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A. O.
Dec 5, 2022
Mark S spent more than an hour with me
Mark S spent more than an hour with me, patiently helping to reset my sons phone. Great customer service!
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Alison
Dec 5, 2022
Wonderful company
Tony went above and beyond!
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Micah C.
Dec 4, 2022
Great for involved parents!
The level of service is outstanding. The protected experience was critical in teaching our child safe and smart device usage. As she got older, it was a little more limiting than we preferred, so we needed to leave the program, but we'll be back for our next child.
Response from Pinwheel Kids PhonesDec 6, 2022
It's always awesome hearing from long-time Pinwheel Parents about their experience! Glad to have had you with us, Micah, and definitely looking forward to continue working with your family in the future!
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