Pink LilyReviews of pinklily.com

Pink Lily charges for shipping, charges for return shipping & does not give refunds! They allow returns but only for store credit. At what point has a business made enough money that they do the right thing & actually refund people’s money? It is infuriating to only get store credit at a store you don’t like. The clothing is cheaply made & sizing is all over the place. Pink Lily, if you had confidence in your products, you would provide refunds to unhappy customers!!

Cheap and poor fit. Wouldn’t recommend to anyone.

There website said I could return an item and when I got the item, it looked nothing like the photo and looked absolutely ridiculous. I have sent them several messages through email and on all their social media accounts trying to return the item and they have ghosted me. Never even got one response. They are a scam and they need to change their return policy.

I accidentally order two of the same item. Company doesn’t offer returns or refunds. I’m out $55. The online page / cart is hard to tell when you have multiples so it was easy to make this error.

I ordered something over a month ago and still have not received the item. I have reached out to them no fewer than six times but never get anything other than a canned response. Horrible company to deal with.

Ordered on TikTok got half my order and said I would get two packages never received the second package then I talk to them on TikTok and she said it was out of stock but the website says it’s in stock so what the heck. I’ll never order again from pink lily.Very poor customer service it takes forever to hear back from them and you have to reach out 20 times before the reply to any of your messages.

Poor customer service. Not only do they not have a way to speak to a live person (only through email), they kindly disregard you. They were polite to my emails, but I could tell they didn’t really care. I had ordered an item that took 10 days for them to ship out. Granted, I ordered on New Year’s Day and they had some bad weather, which is understandable, but they not once notified me that there was an issue. I needed this outfit for an upcoming vacay and had they informed me, I could’ve had enough time to order from somewhere else. But it took me reaching out to them to find out what was going on. The girl I spoke to just didn’t care. Their website was also very glitchy. Took forever to place my order because the webpage kept jumping around. I do not plan on buying from them again. Had their customer service been better, I could’ve overlooked all the frustration I had placing this order.

Paid for 2 day shipping, did not ship in 2 days (Dec 16, arriving Dec 23) and customer service rep was rude. Asked for expedited shipping refund $20 (not even full refund, just shipping refund) and was told i didn't understand the policy...then don't promise a ship date! [Update] They refunded me the difference in shipping....that's 1 extra star I suppose