PingPong PaymentsReviews of pingpongx.com

Response from PingPong PaymentsMar 13, 2023

Dear valued customer, Thank you for bringing this issue to our attention. We apologize for any complications and inconvenience caused during your transaction with us. We understand that the delay caused by the KYC process may have inconvenienced you. Please note that the KYC process is a regulatory requirement and we are obligated to comply with it. We usually notify our customers in advance about the necessary requirements for KYC so that they can be prepared. We apologize if this did not happen in your case. In regards to your payment holding issue, we would like to request you to kindly provide us with your order details and email address associated with your account to better understand your concern and resolve the issue as soon as possible. We are committed to providing you with the best possible customer service and to delivering on the promise of timely and efficient transactions. Thank you for choosing us as your preferred merchant. Best regards, PingPong Support

Response from PingPong PaymentsFeb 16, 2023

Hi there, Thank you for sharing your review. We are really sorry to hear that you have experienced difficulties with your PingPong account verification. We understand that sometimes it can be challenging to provide the requested documents, but unfortunately we can't adjust verification requirements for legal reasons.  We are always there for our customers during the verification process, ready to consult on the requirements and speed up the verification process for them. We would love the opportunity to connect you with an account manager to review this with you. Please reach out to us at [email protected] and we would be more than happy to look into this with you and connect you with an account manager. We appreciate your feedback and sincerely apologize for the inconvenience! Warm Regards, PingPong Support Team

Response from PingPong PaymentsFeb 6, 2023

Hi there, Thank you so much for leaving us a review and bringing this to our attention. We are so sorry to hear that you have encountered a situation like this with your account. PingPong strictly investigates all the documents submitted to prevent money laundering and information fraud, which requires a large amount of manual reviewing work to assure the account and funds are safe. We are continuously focus on raising the work efficiency and system updating to improve the user experience. I am very sorry but for security, we would not have the exact reason why this has been closed. Please understand that PingPong operates in compliance with the international financial business regulations and under no circumstances would we close a customer's account without a valid reason. We deeply appreciate your feedback that helps us grow and sincerely apologize for the inconvenience! Warm Regards, PingPong Support Team

Response from PingPong PaymentsJan 12, 2023

Hi Ramninder, Thank you very much for taking the time to leave a review. We are really sorry to hear that you have experienced difficulties with your PingPong account verification and regret to hear that your account has been closed and apologize for any inconveniences this has caused. PingPong strictly investigates all the documents submitted to prevent money laundering and information fraud, which requires a large amount of manual reviewing work to assure the account and funds are safe. We are continuously focus on raising the work efficiency and system updating to improve the user experience. For security, we would not have the exact reason why this has been closed, but please understand that PingPong operates in compliance with the international financial business regulations and under no circumstances would we close a customer's account without a valid reason. We appreciate your feedback and sincerely apologize for the inconvenience! Warm Regards, PingPong Support Team

Response from PingPong PaymentsDec 17, 2022

Hi there, Thank you very much for taking the time to leave a review. I am very sorry that your customer service experience was not up to our standards and that you have experienced difficulties with your PingPong account verification. Unfortunately at this time we cannot support 3rd party payment agencies as the bank account. That would be the reason for the delay in review but if you have a different bank account other than those, we would love the opportunity to assist you in adding this. Please feel free to reach out any time and we can help add another bank and expedite that review right away. We appreciate your feedback and sincerely apologize for the inconvenience! Warm Regards, PingPong Support Team