PingPong PaymentsReviews of pingpongx.com

Response from PingPong PaymentsMay 9, 2023

Hey there, Leon! Thank you for trusting us as your payment partner, and we’re so excited to see our partnership blossom! By the way, we appreciate your awesome feedback. We also love Tracy and are super lucky to have her on our team. Your success is our priority, so if there's anything we can do to offer or improve our services, please don't hesitate to reach out to us at [email protected]. We're always here to help!

Response from PingPong PaymentsMay 9, 2023

Hey there Phuong, it's great to have you as part of the PingPong Payments squad! We're thrilled to hear your awesome feedback and to be your payment partner. Your success is our priority, so if there's anything we can do to offer or improve our services, please don't hesitate to reach out to us at [email protected]. We're always here to help! You’ll hear from us soon.

Response from PingPong PaymentsApr 21, 2023

Hello Carlos! Thank you for taking the time to leave a review on Trustpilot! We're delighted to hear that you found our customer service quick and helpful. Providing excellent support is one of our top priorities, and your positive feedback is incredibly encouraging for us. If you have any further feedback or suggestions to share, please don't hesitate to get in touch with our team. We're always striving to improve our services and meet the needs of our valued customers. Thanks again for choosing our company, and we look forward to serving you in the future. Best regards, PingPong Support

Response from PingPong PaymentsApr 21, 2023

Hi Gunhee, Thank you for taking the time to provide us with your feedback on Trustpilot. We are thrilled to hear that you are enjoying your working condition and that our team has been able to provide you with excellent environment. At our fintech company, we strive to create a positive work environment and surround ourselves with friendly and helpful individuals to make our customers feel welcomed and cared for. We appreciate your words of encouragement and look forward to continuing to exceed your expectations. Thank you again for your kind words and for leaving a review Best regards, PingPong Support

Response from PingPong PaymentsApr 5, 2023

Hi there, We apologize for any inconvenience and frustration caused by your recent experience with our company. We take all customer complaints seriously and we would like to investigate your case further. Please provide us with your account details and any relevant information so that we can look into the matter and provide a resolution as soon as possible. We assure you that we do not engage in any fraudulent activities and take great care to protect our customers' information. Regarding our live chat support, we apologize if you felt that they were unable to assist you. We will review our processes to ensure that our support team is equipped to handle all customer inquiries. As for the document verification process, we require certain documents to comply with our regulatory obligations and to prevent fraudulent activities. However, we understand that the process can be inconvenient and we appreciate your feedback on this matter. We would like to assure you and all our customers that our positive reviews on Trustpilot are genuine and reflect the experiences of our satisfied customers. Once again, we apologize for any inconvenience and we hope to resolve your issue promptly. Best regards, PingPong Support Team

Response from PingPong PaymentsApr 3, 2023

Hi there, We're sorry to hear about your negative experience. We take all reports of fraudulent activity seriously and will investigate this matter thoroughly. Could you please provide us with more information such as the name of the company and the specific fees that you were charged? Please note that as a payment company, we strive to maintain the highest level of security and accuracy in our services. We understand that errors can occur, and we apologize for any inconvenience caused. If you believe that you have been charged unjustified fees, we will do everything we can to assist you in resolving the issue. Please contact our customer support team with your account details and we will investigate the matter promptly. In the meantime, we would like to remind you that you have the right to dispute any charges that you believe are fraudulent or unauthorized. We encourage you to contact your bank or credit card company to initiate a dispute if necessary. Thank you for bringing this matter to our attention. We value your business and want to ensure that you have a positive experience using our services. Best regards, PingPong Support Team