PingPong Payments Reviews | Read Customer Reviews of pingpongx.com

PingPong Payments Reviews | Read Customer Reviews of pingpongx.com

PingPong Payments reviews

337 approved reviews, newest moderated first

Mahendra S.
May 31, 2023
Great value and service
Great value and service. Thank you
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Kurt C.
May 15, 2023
This is a very weird situation
This is a very weird situation, I purchased one item online in China, but they sent me the payment request from PingPond platform, when I open the link, it asked me to set up a business account which I am just an individual to buy an item, that is all, why I need a business to buy an item? second weird thing, it pre-assign a username for my account, and ask me to fill out my SSN number, and the username is an email, which it is valid email on gmail account. with the email, the person could change my password, I thought I could quick pay for this item and close it right away, but this platform doesn't let me to pay for it, it is under review now.
Response from PingPong PaymentsMay 17, 2023
Hi Kurt, we're sorry to hear that you've had difficulty with the account set-up and verification process for your PingPong account - this should not be the case. We understand that this can be frustrating, and we promise to make the process as smooth and efficient as possible for you. Our KYC process is designed to ensure that each new account is legitimate and secure. Please know that we're here to support you every step of the way. I believe we reached out to you today through email but please don't hesitate to contact our dedicated customer support team at [email protected] if you did not receive anything. We're always here to help, and we're committed to your success and satisfaction with our platform. Thank you for choosing PingPong Payments, and you will definitely hear from us again soon! Warm Regards,
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Reuben C.
May 13, 2023
I just signed up my company this week…
I just signed up my company this week and sent a wire to fund the account.I just signed up my company this week and sent a wire to fund the account next I try to pay my contractors and send all the paperwork including contracts and statements. I don’t understand why my payments were declined and I’m given no notification by my so-called account executive. How is this a model for customer service? And why hasn’t anybody called me to tell me how to get the job done.
Response from PingPong PaymentsMay 17, 2023
Hello there Reuben, we’re here and we’ll fix this! We're sorry to hear that your account was blocked and we understand how frustrating this can be, especially if it wasn't due to anything on your end. Please contact our dedicated customer support team at [email protected] so we can review your account and help resolve the issue. Your success and satisfaction are what keep us going, so trust that we'll do everything we can to make things right. We appreciate your feedback and sincerely apologize for the inconvenience this has caused! Warm Regards,
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Young Jae H.
May 9, 2023
The best payment service ever!
The best payment service ever! User friendly and convenient UI and features. I highly recommend this service not only for e-commerce but also for B2B business.
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Mjay K.
May 9, 2023
what a great payment experience !
what a great payment experience ! i've never seen this rapid service provider before
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Quoc Anh V.
May 6, 2023
@Ana Tran. Best support ever!
@Ana Tran. Best support ever!
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Erik
Apr 29, 2023
Great platform
Went pretty smooth. So far the platform is easy to use and has a functional layout that's easy to work with.
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Do Toc P.
Apr 25, 2023
Ana support best
Ana support best
Response from PingPong PaymentsMay 10, 2023
Hey Do Toc Phung, Thank you so much for your awesome review and for trusting us as your payment partner. We are excited to work with you and if there's anything we can do to offer or improve our services, please don't hesitate to reach out to us anytime! Our dedicated customer service support team and account managers are always here to assist you. Warm Regards,
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