PinglightingReviews of pinglighting.com

The light did take longer than expected to reach me, but eventually, I did. The light was everything I expected Joy with customer service communicated the whole time. She was a great help!

The light arrived on time and was easy for the electrician to install. I'ts the perfect color and size for my dining room, and it looks great! Upon installation, the electrician noticed that three small parts were missing. These weren't necessarily integral to the operation of the light, and most people would not have noticed them missing. Since it seemed prudent to do so, I emailed the customer service team at Ping to ask about replacements. I was shocked to get a response within 24 hours. (In my experience, these emails get "lost" in the ether.) Laura asked a couple of follow-up questions in her email, and the parts are on their way. In essence, the Ping Lighting product is great and so is their customer service!

They delete all negative reviews from their site. They won't take returns after 14 days, which wasn't even enough time to get an electrician to install the light. I wanted to warn people that the light I purchased cast a horrible green glow that made the room look swampy and depressing. Ping deleted the warning. Too bad, because the other lamps I got there were nice, but their "reviews" and star ratings are not honest.

Delighted by Ping lighting's beautifully designed quality products. Arrived quickly and well packed. Very impressed by their customer service response when l accidently ordered a product twice. They responded to my email immediately, happily refunding my payment.

I ordered 2 lights from Ping Lighting on June 2nd. Today is July 4th. They still tell me to wait. I requested to cancel my order. I will update review on how this situation is handled. . **July 15th, This is an email I received on July 11th.** "Yes, I have confirmed with the product department again. Your order will be shipped this week. After the package is prepared, the carrier needs to help apply for the tracking number. Therefore, I can only give you the tracking number next week. I hope you understand. Please don't worry, your order is an expedited order. And I have just confirmed with the product department again that your order must be sent to the carrier first. I hope you can receive the package as soon as possible." **I'll update again next week.** **July 18th, This is an email I received on July 17th.** "we have already submitted the refund application of 491.3$. You will receive the refund via the account you paid for the order from within 2-5 business days. Please kindly check your account next week." I'll check my account on next week. **I'll update again next week.**

*******YOU HAVE BEEN WARNING****** This company does sell light fixtures and decent ones BUT. I ordered and paid $80 dollars for two week express shipping it took over 3 months to receive my pendants. I reached out to customer service and never received my $80 dollars back. Then when I recieved my order the one pendant light was missing a part, again emailed customer service which is the only way to speak to them and thier on China time zone so they email between 1am and 4 am us time. They said at first we will ship you the missing item but you have to pay shipping. My wife told them no and reminded them about the $80 dollars they still owed us. Then we recieved a email back saying if we give them a good REVIEW they will ship 5 to 7 days. The first email back to them on the missing part was May 8th and we still have not received the part yet. We had to write a good review to get them to send us a missing part and still no part tomorrow is 6 weeks we have been waiting for the part. NOT WORTH YOUR TIME BUY SOMEWHERE ELSE!!!!

ABSOLUTE SCAM!! Ordered 3 pendant lights and paid for express delivery!! Still waiting for my order. I have reached out several times for update and status and after hounding with emails received 1 response saying that they are still waiting to receive lights. Further emails and no response as to status of order.I have not received anything. Stay clear of website. Order from a trusted site.

I received my island chandeliers, and they are great quality exactly what I was hoping for and more. I would recommend this company to my friends and family. Shannon