PillPackReviews of pillpack.com

I've got to say, the reviews here aren't wrong. This is a good idea but an absolutely abysmal execution. If you're ok maybe getting your meds or maybe just skipping a month because they never arrived or arrived late, then this might be the service for you. Me? I'll be going to back to the tried and true method of picking up my meds at the local pharmacy thank you very much....

They send important prescriptions to unknown addresses in different states accross the United States. Method of stealing your script! They have NO explanation for essentially committing a federal crime!!!

I originally signed up with Florida Blue (HUGE MISTAKE) blue then denied one primary medication, i DUMPED Blue and gave new insurance info to PillPack .. still MEDICALLY Needed RX not sent , i called i resent RX plan still no medication. its the worst Pharmacy you can use .. its worth the trip to an old fashioned Pharmacy where someone cares about your health. Bryan Downey Umatilla Florida

I transferred my prescriptions from another similar pharmacy to PillPack. The experience with PillPack was stressful and a headache. In my new box, I was dispensed a medication that I had not been taking for over 3 months (with no refund bc I didn't pause my prescription, i shouldn't have to pause it if I didn't tell you I was taking it!). If there was a discrepancy when prescriptions were transferred, I should have been contacted. I verified 3 times with PillPack the meds I should receive before the shipment. Canceled with them and went to another provider.

Pill pack is the worse pharmacy experience I’ve ever had. At a doctors visit on 03/29/23 a medication was prescribed for me. Since 03/31/23 the doctor has repeatedly been asked for additional medical history for an expedited prior authorization. Today is 05/06/23 still no medication. My PCP sent a prescription refill on 03/30/23 for a medication I’ve been taking for a number of years. On 05/05/23 I still hadn’t received my medication. I called to find out what happened to my medication and was put on hold for 44min. I called my PCP to inform him that I was completely out of my medication. I asked him to send it to another pharmacy where I knew I would be able to pick it up. That was yesterday and today I have my very much needed medication

Incompetence is the word. They consistently get things wrong. They have made ths same mistake with my meds five times. Now, and for the last week, the icing on the cake is that I cannot even log in. They say they are sending a code, but it never arrives. The sday that if the doesn't arrive, I should "chat" with them. But their chat line is dead.

CUSTOMER SERVICE IS NON-EXISTENT! I live in a small town and recently Amazon (to save money) started delivering through UPS Surepost. Which is UPS's way of giving cheaper shipping and not having to deliver to the door. They drop it at the POST OFFICE nearest you and they deliver it. Well in my case I can't get mail deliver so the meds get sent back to Amazon. I have advised them numerous times of this they guarantee me that they will avoid sure post. But its now 3 days from me being out of heart meds and no way to get them. and because amazon doesn't have them back yet I have to pay full price and they still cant guarantee delivery. I have talked until I'm blue in the face and they DO NOT CARE. They use them same bullet points with no resolution. I have been with them for going on FOUR years!! STEER CLEAR because when it comes to making things right they won't...

All I can say is RUN. This company just sucks. If you just take pills you are ok. But if you take inhalers or anything else you are screwed. No one there knows what they are doing. I have called month after month trying to get my meds. And it's just run around after run around. Manages that are rude to you because they don't know what they are doing. Then had a manager tell me that he won't send any of my meds because he wanted to act like a little child. Other managers promise the problem is fixed and the following month same thing. I have to call get the run around and again promise the problem is fixed. Maybe they should hire some third grade kids so the problem will get fixed all I can say is RUN.