PillPackReviews of pillpack.com

The Pillpack 2 step verification code does not work. It takes over 30 minutes to get the text code after logging in. You can't chat without logging in. I seem to have to contact them every other month for a glitch, and the chat box used to work. But, now this stupid verfiication code system defeats that.

Run, don’t walk, from this service. These fools have tried to kill me at least twice. First, six months ago they were late in getting my shipment to me because of supply issues and promised to ship FedEx overnight but instead they shipped ground and made me go without my life preserving prescriptions for over three days. I am sure it was to simply save money. Then just yesterday, I found out that they didn’t send me several of my heart prescriptions because my insurance changed and PillPack couldn’t get it worked out with the insurance company. When I called found out from the PillPack pharmacist why I have not received my medication, I found that they drafted an email to me but never hit send button so I was completely unaware of any problems. This business is run by extreme fools. Let’s be fair, I don’t know if they’re stupid or just incompetent, but they lost me as a customer.

If I could give negative stars, I would. I called them 2 months ago to set up getting enough for a week when I am out of the country, 2 months!! I have called more than 10x, checking to make sure it was all set. Each time I was promised that it was all set. I was given over 6 dates that they would go out. They used every excuse to why they screwed up. I spent over 2 hours from all the calls on hold. Here it is 5 days before I leave. I was told the last 3 days they were going out that day. Never happened. I was told today that I would not get them in time. They had 2 months to figure this out so I would get them in time. I had to transfer all my medications locally so that I would have them before I leave. DO NOT USE PILLPACK, they are unreliable.

Had them send meds for my older grandfather every month they screwed at least one thing up you speak to many people who work at home and they say their gonna make a change and don't it's ridiculous no accountability especially when it comes to something as serious as meds.. the packs itself and the box with the pictures are great though

The company can’t be trusted. I have emailed, called, escalated to supervisors 15 times over 2 weeks and they won’t fix an error. Worse yet, what we see on the app is not what they see. So we are working off different data. THAT is sooo scary! I’m moving away from them. They are not trustworthy!!

A terrible place to work. They do not care about their employees. They even have metrics for employees to meet on phone calls regarding people’s medications and lively hood. So dumb. God forbid you don’t meet them you’ll get a low score and an empathetic 1 on 1 meeting with your team lead who has no idea what’s even going on half the time. Management never knows what’s going on or is ever on the same page as everyone else. HR is full of robots who barely speak English. They can get nothing right ever and customers call in with numerous problems that should be a simple fix or straigh out avoided but Ofcourse it’s not. Avoid working here !! They pay more at McDonald’s or pretty much anywhere for less bs to deal with. Stay away!! Read reviews on almost all platforms for this company! You’ve been wanred

I have a prescription to a generic form of birth control, nothing special about it. I've had it for a long time and when I don't take it (even on the off week) I get migraines. So it's important that I have it in hand every month. For the past year and a half since I started pillpack I have had to contact pillpack every single month to move up the ship date by a month because they always want to send it to me a month later. First they tried to blame it on my doctor's office. Made a whole appointment and everything only to be told that what they said was incorrect. Now I'm being told that the medication causes problems in their system because it's a 28 day supply and not a 30 day supply and it's a bug they are trying to fix. WTH?! You have been in business for 9+ years now and you still can't process birth control correctly?? I just don't buy that. Seriously, do better.

Every month I'm told I need a rx for a certain medication when my doctor dispenses 3 months per script. I just got off the phone now and was told "yeah, well, that's it, we need a new one". How easy for them to say. Did they reach out to my doctor? No. I was just advised to do that my response was that's their job and if they had done it properly we wouldn't be speaking. I was told to check back Monday. They are opened on the weekends. I asked why Monday when their open the reply was "well if your doctor is cool he'll answer over the weekend". How is this professional? If anyone knows how I can get in touch with management please contact me.