PillPackReviews of pillpack.com

I have been a PillPack happy customer since 2016. I have loved the concept, and it has worked - until Amazon. Since then have experienced: * lack of communication about refill changes and pricing * ineptitude in updating scripts (calling wrong drs.) * Inability to get account information updated * getting wrong meds or missing meds * and, the final straw - my insulin was not sent because a high price was noted. There was no email, no warning there was an issue, and I missed it and wound up in the ER. I was told it was on me to keep up with what they were sending and that an email that outlines what is being sent and the little highlighted text—to log in to the account—totally absolves them of any responsibility of communicating with customers. The difference is that Pillpack used to do that. If something was off, they called. I don't know when it changed, but I was never told they didn't call anymore. The conversation today went like this: "Ma'am, things change, and that's YOUR responsibility, not ours." So, Bye-Bye Old Friend

I began this process on October 23rd online. Followed up by call #1 on October 25th in response to an email and spoke with a lovely representative who corrected the date of birth and verified all the medications, dosages and dispensing directions with me, checked the Atorvastatin through insurance and stated that everything looked good and the process should take no longer than 2 weeks. One week later, upon checking her online dashboard I noticed that it then was showing an error message saying her account was no longer being set up, I called again. This time I spoke with a young lady who stated "I don't know why you are seeing that, it all looks good to me. Wait another 2 weeks". So I waited. Around November 7th the dashboard was still stating "account no longer being set up" so, I called again. This time I spoke with a gentleman who was kind enough to go through each and every step of the process again, verifying MD info, verifying medication names and doses and times, running each through insurance and informing me which medications would come up as too early for refill. We discussed the medications that would be too early and the rep ran each one through Good RX, gave me a price and I authorized each one separately to be included and I would pay the Good Rx price for the first shipment. All good #3. Checked the dashboard the next day, it now says waiting for MD approval. Checked the dashboard LAST FRIDAY 11/15 - it says all meds are good and included in the first shipment to be received the first week of December. TODAY, I received this email. Upon calling, I spoke with Kayla, who informs me that NOT ONLY are these two medications not going to be in the first run of her pill packs BUT ALSO THERE ARE TWO MEDICATIONS THAT WILL NOT BE INCLUDED EVER IN THE PILL PACKS BECAUSE OF THE DIRECTIONS AND ONE IS A DISSOLVABLE PILL! I would absolutely love to know why NONE OF THE OTHER THREE PEOPLE that I spoke with mentioned this. What is the point of ordering pill packs if the medication can not be included in the pill pack? I have cancelled this entire process/order. I should have believed the reviews.

Zero Interest In Customer Service. My shipment never arrived. I called customer service and was told the could ship a replacement the next day via overnight except for a med which required doctors approval. I said please ship all of the others. The said OK. I didn't get any tracking so I called again. I was told they were waiting for approval on the one med I said to skip. I need some of the meds daily. They said even if they left out the med that needed approval I couldn't get them for 2 days because it was after their cut off time. I went through 3 layers in (non) customer service. No one was interested, no one took ownership. All they did was tell me it was after their cut off time and apologize. In fact Myra their "certified technician" told me to go get my prescriptions transferred to a local pharmacy.

I got tired of the terrible service and long lines at my local CVS and then I heard about PillPack. I signed up with PP right after it became available on Amazon and at first, it was great. Now, I find it's no better than CVS in most ways. If I have a prescription that needs a pre-auth, more than likely I will have to get involved to get it done instead of allowing PP and my dr. to take care of it. And any changes made to my prescriptions means there will be problems... every time. They won't ever contact me beyond a single email notifying me of a problem filling a prescription. If they run out of stock of something, you're just not going to get it until you spend a minimum of an hour on the phone with PP and then usually end up having to have your doctor send the script to a local pharmacy. I've been out of one of my medications for over 2 weeks with no sign that they will ever fill it. They are the worst.

My mother is a senior & I tried to get her dispensing under control by using PillPack. After spending an hour on the phone to get the account setup & provide them with the schedule for dispensing, when I went online to review the schedule they had it totally incorrect-it would have caused her harm. Not to be trusted-canceled her account.

I have been a Pillpack customer since April 2024 and could not be more disappointed with their service. Every month there has been a problem with at least one of my medications not being included in the Pillpack for no reason. Today I am experiencing the worst possible situation. My next month’s medications is scheduled to start tomorrow, August 29, 2024, and the shipment is just shipping tonight via UPS tonight, August 28, 2024. This means that I will not have very essential medications for my 8:00 AM and 12:00 PM medications because UPS does not deliver by 8:00 AM. When I spoke with a managing pharmacist, I requested that they pull the shipment and rush it for early delivery with FedEx. I was advised that they could not do that. I was offered two other options, the first was I could contact all my doctors and request they order this medication from a local pharmacy. This is not a viable option at 5:50 PM or they would transfer my prescriptions to a local pharmacy. This is not an option for me because I cannot do my medications myself; THAT IS WHY I USE PILLPACK, otherwise I would have always just used a local pharmacy. IF YOU ARE CONSIDERING USING PILLPACK I RECOMMEND THAT YOU PROCEED WITH GREAT CAUTION AND LOOK INTO YOUR OTHER OPTIONS.

I've been with pillpack for almost 3 years and it seems like every month I have to call before missing medication or a new medication that was prescribed by my primary care physician that has not been sent to me due to some kind of bureaucracy or some type of mismanagement of prescriptions.

Absolute nightmare. 4 weeks they couldnt get anything straight. DO NOT ORDER HERE.