PillPackReviews of pillpack.com

I tried PillPack despite its less than stellar reviews. Everything ran well enough at first and everyone was professional at first. Then, I had a new medication added that wasn't approved by insurance. PillPack decided to charge me without approval with no notice. When I contacted customer support, they submitted a refund request for the medication that was denied. The customer support rep then claimed that they had notified me in a specific email. I pulled up the email in question to show them that they had not. They continued to claim that they had told me about the medication even though they hadn't. Frustrating and insulting. Switching to a different multipack service.

It is indeed handy to have someone combine my medications and not to have to deal with the pharmacy trips. BUT .... here's "the rest of the story". I still must sort out my OTC meds (vitamins, supplements, etc) or pay 3x what I usually do to have them included. Even if I bit that bullet as an expensive convenience, their delivery method is honestly a deal breaker!! When you pull out the packet from the roll in the box, the risk or likelihood is that the thin pack material tears open anywhere BUT on the perforated line. PillPack, here's a news flash: when using a heat source to seal a tube of material into small individual pouches, it tends to make the two layers into one layer twice as thick and stronger than one thin easy to tear layer !! Even with the heat source installed perforated line, it's still easier for the pouch to tear open scattering your medications everywhere. Their "fix" according to a PillPack person is to keep a pair of scissors sticking out of the box to do what their design engineers can't do. I'm sorry, Just too much trouble searching for those meds that escaped without warning.