PillPackReviews of pillpack.com

I just received my last PillPack order for November and it's missing a medication and the price of another is incorrect. I can't tell how many times my prescriptions have been mishandled by PillPack and agreeing with other comments, it's primarily because there is little human involvement in the management of my prescriptions. It seems that PillPack just doesn't care and I doubt seriously whether they will even attempt to make the last shipment right. I will need to see how Walgreens or CVS can handle my future shipments. I can't recommend PillPack. It's unreliable, at best and when it comes to medications, you can't afford to have a provider who is unreliable.

I was so excited to have this service. I take six pills at one time daily and the thought of having not to sort and organize anymore was the biggest reason for me to switch. It wasn’t easy getting it set up but my meds showed up on time. But rather being all filled in one neat package they have to in two packets per day. Why? Because the machine they use for my location cannot fill more than five pills in one package. They have machines that do more but not for where I live. This defeats the entire purpose of this company and no one fielding my lengthy phone calls setting this up told me this was the case. It never even occurred to me to ask if they would be supplied in one packet. I will not be reusing PillPack. Don’t promote and promise something you cannot fulfill.

This company was good until Amazon got involved. There is no human overseeing the medication process. Two months in a row they did not ship vital medication (heart, blood pressure, multiple sclerosis) holding up the shipment for ulcer medication. Seriously! The first time it happened they assured me it would not happen again. This time they said they want to ship all meds at once and they contact the customer to let them know. I asked who they spoke to or emailed and ooops! they failed to contact anyone. I asked the logic in holding a shipment of 20+ medications for 1 pill and she said so it is in the package all together. I asked her who makes this decision to hold onto an entire shipment of life saving meds and the response- it is computer generated. Bye bye pillpack!

TERRIBLE TERRIBLE TERRIBLE! The worst customer service EVER. I finally had to cancel the entire mess. It has been about five weeks and still nothing filled. I called and was told, we are waiting because you said, You might cancel! Therefore, I did cancel. Don't waste your time...I wasted a lot of time giving them all my husband's medications etc.

So much for Amazon doing their part to fix the broken healthcare system. There is no pricing transparency and the cost is way more than all of my local pharmacies. They refuse to tell you the total cost until after you place the order and it can't be cancelled. I ordered an Rx that cost $1450 at CVS for a 90-day supply that was $1500 for a 30-day supply. This matters a lot when you are on a high deductible health plan. They then packed it all wrong and shorted me pills and told me it was the drs office fault (the dr showed me what they sent to pillpack and it was the correct quantity). Finally, they overcharged me and I had to go thru several channels to get my refund. This was way more work than getting this thru my mail order service or going to my local pharmacy. I have cancelled this service and will not recommend them to anyone.

Initially I liked this service for the dispenser and the individual packets. After signing up and being billed I received a bottle of vitamins, the exact same ones I would get from the pharmacy. When I called I was told it was because my vitamins were gummies and would melt in the despenser. I don't see why this would be the case, and even so why not inform someone they won't be receiving the service they signed up for, before billing them???!!

If I could rate a minus ZERO .. I would!!! In my first month Pill Pack only sent a few tablets and I was Left with many viles that they didn't have on their list. What's worst .. IN THE FIRST MONTH IN THE THIRD WEEK A PILL WAS LEFT OUT! IT WAS OBVIOUS THAT THIS MIRACLE PILL PACKING MACHINE MESSED UP! If this machine can leave one out .. it can surely put MORE than prescribed in. It took me 4 business days to reach someone. When I finally spoke to a professional ( lol) They used words like PROBABLY etc. Certainly not a word used when Speaking with a client about their Rx"s. Stop trusting! Become informed! And just DON'T DO IT!!!!! KNOW WHAT YOU ARE PUTTING IN YOUR MOUTH. Familiarize yourself with what you are taking. Do all that you can do as a patient. DON'T DO IT .. DON'T DO IT .. DON'T DO IT!!!!

Wish I had read these prior to ordering. The meds weren’t right and they refuse the take them back!! 2 were missing (one being his blood pressure medicine that I now have to find in a panic between are out). Customer service absolutely sucks. Not knowledgeable at all and rude towards the end. Maybe an amazon company, but definitely NOT amazon service. Don’t waste your time.