PillPackReviews of pillpack.com

I regret ever having tried this service. Literally every single thing they have done, they have screwed it up. They have a fundamental problem with how they work that when you first sign up, they fill all your prescriptions weeks early, but they don't check to make sure you have enough to last until the start date for when they send them. So if you run out before then -- guess what? You have to pay out of pocket, because your insurance thinks you've already filled your script for the month. And you can't just go get a week's worth locally because your scripts are now held by Pillpack! You have to wait on them to send them to you. And I'm just lucky I thought to check it on my own because I imagine a lot of people would just trust that they'd get their medication on time as the company promises. On my first box, they sent me an email telling me my medication list and when to expect it about 2 weeks after I'd signed up. I saw a medication was missing and contacted them immediately -- they basically said sorry, your script ran out and we tried to contact your dr, but he didn't get back with us so you're out of luck. And no, I couldn't call my dr and get the script approved because they'd already packed up my packets for the month and they couldn't add them at that point. They didn't contact me any up until that point so we could avoid this problem. Other problems -- they ran out of the "premium dispenser" I had ordered so instead of just sending me the cardboard one until they had them again, they literally just sent me a roll of pill packets in a bag. What even? Also, it says that you can customize when you want to take your meds, but no one ever asked me this. I take a lot of pills with supplements and all, and one of them makes me really sleepy, so I take it at night. Well too bad -- they put every single pill in your morning dose, unless you take it twice a day. So my morning packet literally has all my pills in it and my evening packet has 1. So far I've had to send 4 emails, make 3 phone calls, make an extra trip to the dr (so also a $35 copay) and about $25 out of pocket for scripts covered by my insurance and I don't actually start my medications they sent for 2 more days, so things are not looking good. I'm so glad I went to all this trouble for the "convenience" of taking my pills out of a big paper sack, because that's much better than opening bottles. I can't wait until I finish the damn roll of pills and I will never complain about Walgreens again. Oh -- and could you have even found bigger horse-pill looking versions of my vitamins than the ones you included? I doubt it.

Listen to the negative reviews on here. I’ve been without FOUR medications for a week now due to incompetency between this company AND my regular pharmacy. I have been on the medications for years and now since I don’t have them,I’m suffering from terrible pain and anxiety. Even though my insurance approved the meds, I still haven’t received them and they told me it could take another ten days to receive my meds. Then they offered to transfer them to a local pharmacy so they could be filled today and the pharmacy still didn’t have the information from Pillpack. This seemed like a great idea as I live out in the country and the closest pharmacy is an hour round trip for me. Now I regret it. :(

Don't fill your scripts here. They don't tell you how much until after it's sent and then " they can't do anything about it". Triple charged for heart medication. They said sorry but that is the price the insurance makes them charge. Ok fine but you should have told me before you charged my account and overdrafted my bank account. You should have got approval before draining my account. Beware of these guys. Next step is the BBB.

DON'T DO IT! At first they were great, and then they started sending my prescriptions earlier and earlier. I had so much medicine I didn't know what to do! How is this legal? Then, on autopay they withdrew FOUR payments within a month - one for a partial dose they charged me NEARLY FULL PRICE FOR. And the TRASH that results - all those plastic coverings! Just found a great local pharmacist, who won't debit my account two weeks before they even fill the prescription, and who will take coupons and charge me partial for PARTIAL.

In addition to my previous review here is some more just happened issues. Doctor added a new prescription mid cycle. Doctor changed prescription ( dosage). Just two more things that make this service a nightmare. Great idea but impossible to execute due to so many routine variables. Making a needed a change with PILLPACK makes a trip to the DMV seam pleasant in comparison.

omg what a HORRIBLE service!!! DO NOT use this as you will be putting your health at risk and DO NOT believe the propaganda they have on their site/page, ESPECIALLY the garbage of them not running out of meds. They do NOT contact you to let you know your prescriptions are running out, the "convenience" is a joke since the packs are a NIGHTMARE to open and get small pills out of, the customer service is NON EXISTENT at best!! This service SUCKS in every way and should be avoided at ALL costs!!

Sounds great in theory, the reality is awful. I ended up getting 3 separate packs a day even though i had no instructions to take pills at different times of the day. They always ship them way before you need them, I think so they always get one more shipment in before you can cancel. I could not be more disappointed.

My doctor sent a prescription to this company and said they would be able to fill it, even without insurance. Call my doctor to get the name of the company and make sure they sent my prescription over, which they did on the 17th. I call PillPack on the 29th, the man on the phone says they don't take my insurance. I ask how much it is without my insurance and he suddenly says they don't fill that prescription anymore. So which is it? Do you not take my insurance or do you not fill the prescription? And, regardless, why would you wait TWELVE days for me to call you, instead of sending the prescription back to my doctor or letting her know that you can't fill it?? Completely unprofessional behavior.