PillPackReviews of pillpack.com

They charge more than the quoted price, they get medicines out of order, and they simply do not ship medicine if they are out of stock. This makes the whole presorting useless. Very disappointed in this Amazon company.

I absolutely love the individual packets with date and time stamps on them. But getting medicine in a timely manner is a nightmare. I've been lucky enough to be off all meds for the last year, but I had delivery issues before getting off my meds. Recently I discovered my iron was low and called pill pack to start me on an iron supplement. I ordered on 12/30/19. I told the pharmacist I wanted it ASAP. They set it up so arrive on January 29, with the first pill pack dated for January 31. Who orders medicine and doesn't want it for a MONTH?

Never had an issue until this month. Pills shipped December 15. Still not arrived. Call and was told, they can re-ship. Insurance will not cover i can pay for it though. Also, I lose a refill. Went back to my local pharmacy.

To preface this comment: I have a life threatening autoimmune disease that I need my medications to ensure my kidneys and liver function properly as well as my heart and joints. My prescription pack was to arrive on Dec. 23 before we leave on vacation tomorrow. I called on December 4th to ensure the pack would arrive in time due to the fact my first pack arrived on time. My pack did not arrive despite two confirmations on December 4th and December 23rd. The representative I first spoke to was helpful in directing me to the pharmacist after she told me there was nothing she could do about the late pack and asked if I could have someone pick up the pack and ship it again to our destination. The reason why the pack did not ship was due to a back order on the reusable pack dispenser and it was held at the shipment location. UPS did not receive the order until December 24th even though the representative I spoke with on December 23rd said they would overnight it to me. After I told her it was not an option to wait until the 26th when the pack was supposed to arrive, she then said I would have to clear it with my insurance to even get the medications I needed. She then said I would have to pay cash price for my medications. After she transferred me to the pharmacist, he reiterated the same information that previous representative did. The pharmacist was unprofessional and implied that I mistook my medications due to the timing of the arrival of my first pack. What he failed to understand is that I was out of my medications by the time my first pack arrived, so I did not misuse or take my medications out of order. Regardless, my pack has not arrived as it should have and was scheduled. After a lengthy phone call, he told me to find a pharmacy that was open. After I found one in Martinsburg, WV, my husband and I drove away from my family we were with. He then did not fax my prescriptions over as he said he would after my husband and I missed our church service to drive 45 minutes to an open Walgreens who were extremely helpful and polite. I called back and the hours had changed due to the holiday which any employee failed to inform us. I could not contact the company or pharmacist. I am extremely frustrated and disappointed in the way the pharmacist and company handled the urgency of the situation. The fact that your website sent me an auto response to my message online saying to call a number that was not in use is both neglectful in your duty as a pharmacy and serving your customers. Please correct this for future customers. My issue was resolved with no help from the representatives I tried to contact. I am a real person with very serious medical conditions like many other human beings you have neglected. Luckily, I had another pharmacy follow through and help me.

Sadly I thought this would be wonderful...I did get my meds 2 or 3 times....Then meds were lost or stolen...They offered 2 options...Rush out meds and hope insurance does not charge or contact local pharmacy and have order transferred....Of course that will also cause refilling...I said just send them ASAP...Supposed to come on Tuesday....That will only mean 1 day without meds...DON’T use this service...

Due to their ignorance, even though I told them it would happen, they caused me to run out of my diabetic medication (insulin), not once but twice. HORRIBLE! I normally don’t leave reviews either good or bad but these medications are needed by people to live!

Untrained staff . There’s a huge disconnect with customer service and pharmacy.

Wow---Huge disappointment!!, what a great idea I thought. Called and reviewed my prescriptions with Alberto in September providing all requested information. Told Pillpack to start in late November to use up Rx on hand. In September I receive email saying drugs have been shipped. O.K. no big deal. The email listed all drugs in proper dosages. Last week I opened the box to find that ONLY 4 OF 7 DRUGS are in the package. Called and Elizabeth said some could not be shipped??? Who needs half of dosages??? That is exactly what Pillpack was suppose to eliminate. Very poor for an Amazon company. Extremely disappointed.