PillPackReviews of pillpack.com

I switched to pill pack thinking it would be a more streamlined prescription refill process but it has been the complete opposite. This has been the most frustrating pharmacy experience I have ever had. I needed partial refills on some of my medications so I could get back to being in synch so all meds could be refilled at the same time and not 1 every week. I called more than 5 times, each time being told it was possible to do partial refills, yet each time I received full 30 day refills. If you can't count, you shouldnt be a pharmacist. Its like the bare minimum requirement. I'm switching back to my local pharmacy.

I have to check every couple of weeks to keep Pill Pack on track. I have had to transfer medications out of Pill Pack on a regular basis. The last straw, I got a two day notification that all 16 medications were not in inventory and that I’d have to go three days without lifesaving medicine. I needed a service like Pill Pack because of the AM/PM scheduling of medicine in packs was so convenient. I switched to a local pharmacy for good today and I will never go back. They have hours of notes from me over the past two years because they are so unbelievably unreliable. Amazon should support them better or close shop. Pill Pack currently sucks.

Pillpack has NO CUSTOMER SERVICE and shipping liquids. Monjaro, Basaglar same problem everytime in the summer. The try to ship overnight from Seattle and in turn it ships first through Oregon to Los Angeles and then back through California(second trip) (through Oregon second trip) then back down to Medford in the southern end of Oregon (third ship through Oregon) delivers in 100 degree heat in a foil lined bag with 4 small pouches that may have ice when it left Seattle but now arrives warmer than safe. Total times this has happened with no improvements between my wife and my medicine 5 times todate. Everyone listens but no one makes any changes. Groundhog day everyday at pillpack. Buyer beware. Gary

I called pillpack on the 8th of the month when I realized it was time for my weekly injection of Mounjaro, and it had not yet been delivered. I was transferred back and forth between pill pack and Amazon pharmacy. They could not find my account. This was odd considering that I had already been a customer and had this particular prescription filled with them previously. After much confusion they finally found my prescription. They told me it would be a couple days because it needs to be reviewed by a pharmacist. A week later it still was not at my house so I called them back and had not even been sent through that review process yet. I've never had such a difficult time filling a prescription, this is ridiculous. It is now over two weeks late, and it does not seem that it will be here in the immediate future.

Transferred all meds to Pill Pack. I was using Optum RX and was very happy with the service, but liked the idea of not sorting pills. BIG mistake. I put my meds on hold since I was going to be away. I was told to call when I arrived home to remove hold. I had to call them since I was charged for a medication that my insurance covers 100%. The representative stated my meds were on hold… the person I spoke to never took the hold off. Back to Optum RX

Charged me $225 for the wrong item. Caused a long delay in my treatment. Acknowledged their own mistake and refused to reverse the charge to my account. Also caused additional delays by overlooking valid Rx on my account claiming I didn’t have one. Put my health at risk due to negligence. Research this company they’re in hot water with the FBI and have been sued for millions of dollars. They’re a nightmare.

I'm type 1 diabetic and receive my CGM (Dexcom) and Omnipods thru Pillpack I don't have another option due to the way insurance contracts work. Consistantly my pod shipments are late or missing. It's difficult to get ahold of customer service and it's absolutely ridiculous that I have to babysit my account when I'm on autoship. I can't just skip for a few days. The amount of stress caused since being switched to PillPack is making me want to quit pump therapy altogether and go back to old school injections, control is better on a pump system but if I can't rely on my supplies arriving as prescribed it doesn't do me any good. I've been diabetic since I was 9 years old, I'm 43 now and never had such horrible trouble getting the supplies I need to STAY ALIVE! I don't know how this company can stay in business it's a mess!

Changed insurance. Had to arrange a 1 month where I would pay. Called them 3 times over a month to make sure they sent the meds and they still screwed it up. They told me they would overnight the meds. I had to call them. They still screwed it up. Rushing now to find a local replacement. Adding new meds is also very inconvenient. Takes months to line up the timing. I am done with them. They left me hanging.