PillPackReviews of pillpack.com

Yikes, placed a medication on HOLD via their website in June and it was still shipped in July 2020. The unfortunate part, the wrong prescription was shipped and billed, claiming the doctor was the one at fault. Cheaper through GoodRX for a 90 day supply. Will not go back and I will make an effort to share this experience with others. In theory it was great for about 5 months and then the cost was too high. The Doctor/ Pharmacist communication sucks a big donkey tail.

Customer support doesn't care at all. Just wait to see what happens when they ship your medications and they get lost. They immediately blame the carrier and you are completely stuck trying to refill your medications at a local store. You will be extremely sorry that you used them. No empathy from support and managers will not call you back. One time they didn't ship my correct medications in my pack and blamed me for the error and told me that their packing machine cannot make a mistake. They then went back and reviewed their images, and realized they had failed. Just think what could happen to someone receiving the wrong meds! Both of the times I needed support, they immediately began by blaming me rather than taking responsibility. Find a different provider.

If zero stars were an option that would be my rating. I NEVER do reviews but the last straw just happened when they failed to send my mother-in-law's pack in time. She has advanced dementia and the least little thing can throw her off. I am cancelling, not an easy decision as she takes 12 meds/day and 4 times a day. However, I cannot run this risk again! The previous 3 months were somewhat of a hassle to coordinate... but this is the point of unacceptable!

I’ve used PillPack for about a month now, and it’s been a horrible experience. I spoke with my doctor and we decided not to transfer the prescription, but PillPack went ahead and transferred it anyway and shipped me out a months supply, with no notice. They also never sent a receipt, so I only knew this when it showed up at my door. The dates were also incorrect about when I actually need them. So this month, I got an email from UPS that I shipped, again, no receipt. Delivery date was 6/22, and I figured I would have it by 6/24 when I needed it. Delivery date STILL says 6/22 and it’s 6/26 now. PillPack said they’d send a weeks prescription to my pharmacy, I tried to pick it up and they didn’t have it. Called again and the woman I spoke with was extremely rude. I asked her what pharmacy it was sent to and she kept saying she didn’t know but it was done. Which made no sense that she couldn’t see where they sent it. I called again and got another rep who was extremely helpful and told me right away which pharmacy it was sent to. Call my pharmacy and they weren’t able to fill it since my insurance saw PillPack filled it. Not to mention, it’s wildly wasteful. Comes in separate baggies in a huge box. Will never ever consider using this service again. Way easier to grab a medication while I’m at the grocery store and be treated with respect.

Don't use this service!. Decided to try them so I could have my 5 pills organized into daily packages. After a bunch of calls to them and my doctor (just 1 physician), they still got it all wrong. Missing 2 of 5 meds( the most important one of course), packaged for split times of day(wrong), and they did charge me a copay when none of my meds required a copay. So now I have a useless 30 day supply of 3 of 5 pills. All you get when you message them is a form letter. It is obvious that since Amazon bought them, they don't care, or are having growing pains, or because the guy they bought out got $100 million in his pocket, there is no one left to run it right. I cancelled as soon as I received the shipment and saw the screwup. This was worth a try, but it is going to be one of Amazon's few flops. Cvs offers the same service, I might try them.

By far the worst part of amazon, if you want to have your scripts go unfilled and be weeks late qualify for pill packs

I been having them for a while. Had no problems if i needed a medication they would overnight it. This month has been horrible i gave them my secondary insurance and they keep telling me to call my secondary insurance. Got charge for my medication and i just told them to transfer my medicine back to my old pharmacy. There service has hit rock bottom.

About a year ago I switched to Pill Pack. And it was good, my meds arrived quickly. I could see Shipped and the next day they would arrive. And then I don't know what happened, the past 3-4 months. I would get a shipping notification on Thursday or Friday, saying delivery for Monday. And they don't show up. Some times they come a few days later sometimes a week. If I check my UPS tracking number yes expedited delivery, expected for Monday 9pm. But then it does not show up.. You use to call them and get a nice what sounded like North American support person who would help. Now? they hardly speak English rude.. rude.. arrogant.. So today was finally the straw broke the Camels back, the warehouse is in Phoenix Arizona. And I live in Vegas. Its 10 days.. my meds have gone from Phoenix two stops in Cali then another stop in Nevada, then finally to Vegas.. and handed to the Post office for final delivery. If you had dropped it in the Mail in phoenix it would have been here in 1-2 days!!! But now the Pill Pack site says my order was delivered two days ago. UPS says they handed it to USPS 2 days ago. USPS says they are still waiting for the package. And Pill pack? we can't help you need to phone the Post Office. Okay I hope they understand, that insulin injectors.. can not be in the heat for that many days.. if they have been in a shipping truck in 100 degree heat for a week??? They are toast. Telling me I need to track it down? NO WAY.. Prices are good, but.. service has taken a deep dive off the cliff. Saving 4-5 bucks is not worth the hassle when I can walk to Costco and just pick them up. Sorry something has changed with you guys, you went from WOW.. a year ago.. to OMG.. what a disaster.