PillPackReviews of pillpack.com

I subscribed to Pillpack briefly. I take several different medications, so despite 90-day prescriptions, I still frequented the local pharmacy on a monthly basis. Pillpack seemed like a good idea. However, after receiving the first batch of medications, they began billing my credit card over and over again. Pillpack is apparently not an in-network pharmacy for my Aetna PPO plan - and I found that out rapidly. As soon as charge #3 showed up on the credit card statement, I cancelled. I'd been paying less than $10 every 90 days at the local in-network pharmacy. I've no idea how many times Pillpack would've hit me for more money as I had yet to get a refill of all medications. Seemed like a good idea, but I'm more than happy to sort my own meds rather than pay someone handsomely to do so! Words of advice! Once you have everything taken care of, ask Pillpack the COST of your prescriptions and avoid nasty surprises! Once one has submitted a credit or debit card, it can't be removed unless it's replaced by another card either online or via customer service! This scares me to death as major reason I quit was due to their practice of billing my credit care over and over again without explanation!

Pillpack screwed up my seizure medication. Part of it is that previously it was filled 3 months at a time, they by default do one month at a time. So now that it is August and my next neurologist appointment is a little later in the month than last year, the prescription runs out before I see the neurologist. So they were sending messages that my prescription runs out, despite having 3 refills. I called Pillpack in late July, the person I spoke to looked it up and verified that he could fill it in August before the expiration date of 8/13/2020. So I said do that, as I see my neurologist this month and things will be fine once the new prescription is put in. I took things at face value, that the plan to refill my medication was going to happen. Today when I went to fill my weekly medication dispenser I saw that I only have three days worth of medication left, and realized that Pillpack did not follow up with what they said they would by refilling the prescription. So now I have no active prescription and my medication is about to run out. I called Pillpack, they have no record of the details chat, just that it occurred but not all what was discussed. And all they can say is to contact my neurologist for an emergency refill. Now I have to go through the hassle of reaching out to my neurologist office to get a refill, and hope that can be done promptly. Not sure whether to contact the on call physician and say it is a medical emergency, or take my chance on Monday when I may not be able to reach them given how busy my work days are. Thanks pillpack, this is a stress I really needed. I have never had this sort of issue with another pharmacy. Also, previously I did not receive a prescription that was sent out. Thankfully they were good about having it overnighted. But with all of that, not sure that I can keep using this service, the convenience of getting the meds in the mail appears to be outweighed by the logistical headaches of dealing with them.

I've read several of these reviews. I have to say I wanted to use PillPack to cut back on my plastics usage and for the convenience. I started the signup process and even the website is atrocious. I am a more than competent user of computers and it was difficult for me to get my information entered. The form auto-populated my email address and phone number in the areas for my birth date and 4 digit SSN. I tried to delete them and nothing worked. I had to tab to a couple of other places on the form then back tap to finally get the form to allow me to enter my information. I then went as far as entering my allergies and medical health. The medical health did not have my full diagnosis and does not allow for you to add or make your own. Went on without a couple of my health concerns. I then had half a pop up window show up where I was supposed to enter my Dr.'s name to search. At this point I was done. When I struggle to enter even basic information in a form on a website that tells me all I need to know about how the rest of my experience will go. It shouldn't be a struggle to sign up. I don't even want to know how customer service is after you get started. Amazon do better!

My Pill pack was lost in the mail. I made multiple calls to their customer care team (now that is a joke) they could care less. Most of them just do not seem to listen to the customer and it seems the response is being read from a script.. Got to the point I had them transfer my prescription to a local pharmacy which also took several calls. Then I had to get them to cancel the order that was suppose to arrive in order for my insurance to cover the cost. I had 1 day of medication left and talked to a supervisor who told me a form had to be filled out and it could take 10-14 days for the charge reversal. She did not care I only had 1 day of medication left or that it would cost me a fortune if I had to pay our of pocket (one medication is over a $1000.00. Finally I spoke with one supervisor and he was the only one willing to pick up a phone and talk to other department to get the reversal processed. It was done the next day. I them submitted a grievance to my insurance and they were told in the first response that pill pack was not aware I was almost out of medication and on the second response they were told that pill pack had no record of any calls with me. I then initiated a chat with pill pack and was told they had at least 3 records of call during this time frame. Needless to say I no longer use them and advise others to do the same.

completely disorganized. poor follow-up. bad computer systems that make you repeat things over and over. a few good people there but they don't make up for the other systemic chaos. spent about five hours on the phone with them and eventually had to switch back to CVS

Do not use them if you really need your medicine. I had a lot of trouble getting them set up. Then, after two months they told me that they can no longer provide my primary medication (just before my next refill). After over a week of excuses, they did not transfer the prescription and finally stated that they would not do so. Now I am stuck without my primary medication.

Great Concept...Disappointing implementation... I ordered this service to help keep my meds organized and help me be compliant with taking them. I have one, Protonix, that has to be taken on an empty stomach, by itself and in the morning. PillPak sent it correctly the first month separately. Inexplicably, in the 2nd month they included it in the morning packet with all my other morning meds. When I called to have this corrected, they blamed my Dr. first for not specifying in the prescription, and then blamed me for not calling them and telling them. they accepted no responsibility for unilaterally changing and putting this pill with all the rest and endangering me. I have since changed to CVS convenience packs and they monitor for drug interactions automatically to keep me safe and immediately told me that Protonix must be taken separately.

Horrible experience with Pill pack. At first the actually LOST one of my prescriptions so we had to call the doctor to get a new prescription. Then, one of my shipments arrived 1 week late. Finally, 3 of my shipments were marked delivered but I never received them. They don't require a signature so anyone could have stolen them from my front porch. Now insurance won't pay for these prescriptions because they think they have been filled already. DON'T USE PILLPACK!