PillPackReviews of pillpack.com

They can not get it right. tried for 4 months. terrible!!!!!!

Absolutely the worst customer service ever! Every rep I have spoken to - until I get to a supervisor - seems like they are doing you a favor. Why did I ever sign up. IT IS THE CUSTOMER SERVICE THAT IS MAKING ME GO BACK TO THE NEIGHBORHOOD WALGREENS and the Pillpack reps have no problem in letting you know they could care less.

Been trying to sync my meds and get them in packs for 4 months now. I finally got 1 shipment in pillpacks (not bottles) only to have it revert right back to bottles. They find every excuse to blame the customer and tell them they have to accept the bottles instead of making it right . They insist the medicines can be used out of the bottles but the whole point in using Pill Pack is to get medications in packs because of struggling with memory and arthritis and needing a morning pack and night pack. It is an unrealistic expectation to dump 10 bottles on an unsuspecting customer to deal with for a month . They are dooming their customers to fail without any compassion or empathy. They refuse to hold the shipment until they have all the prescriptions and ship them out at one time even at the request of the customer. They literally sent one pill in the pill packs and sent all the other medications in bottles stating that once they send the first shipment the preceding shipment must be sent in bottle form. Even if you can get them to pill pack your stuff they will only put four pills in a pack. People that need pillpacks have more than four pills. They need to either get a larger pack that they can print on or get in a different line of business. They aren't helping people. They're adding to caregivers' stress levels unapologetically. Their Billing Department does not work in tandem with their customer service department . Every time the customer service department tried to make it right billing denied it unapologetically with an emotionally detached email containing no reply service. Billing needs to be retrained to be more courteous and dialogue with the Customer Care department and the customers. Amazon Pill Pack is too big to not be working with their customers towards solutions. It is inexcusable.

It is too bad customer service can.t give new clients any information regarding prices and coverage. They want you (basically) to enroll in their system BECAUSE you have to enroll first" Why would I pay anything when I have no copayment??? I feel bad for the customer reps who can't answer your questions because of their lack of knowledge.

They said they accepted my insurance. I then got sticker shock when they tried charging me over $1,000 for prescriptions I normally pay a total of $10 per month with my insurance through Walgreens. Of course I was not informed of this until AFTER they transferred my prescriptions. Now they have completely screwed up my necessary meds with my insurance company that I need to survive. WHAT A JOKE!

Tried to reset my password. Never received the link so could not reset the password. Cancelled my account.

For Medicare Part D prescription users, DO NOT SWITCH to PillPack. Walgreens, Walmart, Express Scripts, Silver Scripts, CVS and AARP United plan subscribers, Amazon Pillpack is OUT OF PREFERRED network for all of them and you WILL BE charged much high copays to punish you for going out of your own network. Pillpack will NOT tell you this over the phone. BEFORE I paid $23 for 90 day supplies on 8 prescriptions. After switching to Pillpack for for just ONE 30 DAY month, I was charged $129! Pill pack does NOT do cost saving 90 day supplies ONLY 30 Days refills. And since "PillPack is out of preferred network" for all Medicare Part D plans, you WILL PAY MORE! BEWARE! Pillpack will NOT tell you this!

PillPack may be a new company, so I am guessing they are still working out the "bugs." However, I finally had to move on. I gave PillPack six months, but every Rx order had problems. All my orders were delayed in delivery. One order would have taken over 30 DAYS to receive had I not called and complained. One of my Rx prescriptions was lost. On every order, I had to take time to contact Customer Support, so aggravation and lost time. Too much stress for me :-( I am now trying NowRX... too early to evaluate, but I remain hopeful.