PillPackReviews of pillpack.com

Used to be very smooth, but now the entire process is flawed. If you need help there is none. Sad. Was with them for years, but now local pharmacies deliver, so no need to try to keep using them.

PillPack used to be a wonderful asset, providing consistently top-notch service. Since the Amazon union, it has become user hostile. When a new script is added by the doc, it comes in a bottle, not the pack unless one is willing to spend hours dealing with the incredibly opaque website. If one is going on vacation, getting supplies a little early is really painful and time consuming. Even so, non-prescription drugs are not included in vacation packages. We all know that Amazon can do a much better job. Question is .....How long is the current state of affairs going to last?

Been with them 3 years. Started GREAT, ENDED horrible. SAD! Pillpack by Amazon Pharmacy is totally mismanaged and they don't deny it. From the pharmacy, to its packaging, ending with its customer service. I'M OFF to its competitor! RUN

Absolute nightmare! We used Pillpack since 2018 - loved it!! The packaged medications allowed my son to go to college and live independently - it was amazing! Now Amazon says that some of his meds (that pullback included) "can't be included in packets" - how can one pharmacy do it and another can't? Amazon does not seem to care that their policies are taking away everything that was great about Pillpack. Bummer that they are going to be just a regular pharmacy, and the benefits of Pillpack are now gone...

Pillpack was a great reliable service. It no longer is. Amazon can afford to lose thousands and thousands of dollars in revenue and not even think twice about it. I should have seen the red flags sooner. How amazing is it that the company I'm now with receives at least 10 calls an hour to switch over from Amazon? Things got to be very unorganized at your end! And don't worry about me spreading the word, it will still be good at your end, unfortunately because some of your customer base are too naive to know they've been totally misled.

They made me switch from good old Pillpack to Amazon. Total nightmare. They didn't transfer my insurance and the cost doubled and worst of all they are shipping 7 INDIVIDUAL BOTTLES not packs. They said their system wasn't synced up. Complete failure!!!

Pillpack use to work All my scripts were included in 1 package easy peasy. Now with Amazon moving it in to Amazon Pharm nope 3 of my drugs can not be put in the package. AMAZON Sucks, bring back PillPack.com

I loved PillPack. I was with them for years before the merger with Amazon. Now, the Amazon experience is an utter nightmare. First, it is nearly impossible to speak with a live person. I wanted a simple vacation override for all my meds; I needed five extra days of medications. There is no such animal in Amazon. You have to request each medication separately, using a very user-UNfriendly website. Also, Amazon will not ship some medications in packets — even though PillPack did. I plan to return to my local brick & mortar pharmacy.