Michelle K.
Let me start by saying I wanted to love…
Let me start by saying I wanted to love PillPack so badly. Unfortunately, I will not be continuing my services with them. In just my very first shipment, they did not include my most expensive prescription. When I reached out to customer service to let them know, the agent told me they would be resending my medication. A few days later I received a call from a different agent telling me they have camera evidence showing that two medications were packaged in my shipment. They told me that because of this, they would not be able to send my medication unless it went through insurance again, which would likely be denied. I was appalled. I didn't receive the medication, nor any sort of indication that it was ever placed in my shipment. The packaging was intact and unopened. Although it looked like there were two boxes placed in my shipment, something must have been empty. I am just out that money now. The agent kept saying something must have happened during shipment. I don't know what else to say except I do not have my prescription, and have never had an issue with theft before. Furthermore, how would the packaging be intact, the other medication left, and no information about my missing prescription? If it was theft, why wouldn't they just take the whole box?? I will be canceling with PillPack. I felt it was implied that I was lying about the state of my prescription.