PillPackReviews of pillpack.com

Pillpack is a MEDICAL ERROR in waiting! The incompetence and ignorance regarding medications are ALARMING! The customer staff can't even pronounce the drugs in their inventory. They excel in saying "I'm sorry" in an effort to de-escalate and camouflage their stupidity! The lack of documentation is mindboggling! Amazon's acquisition of Pillpack is the biggest blackeye possible Run don't walk from any of their claims

Hi Signed up for this service because my grandma is on 9 medications and at 90 all the little tablets get bungled and her health was struggling. Despite the HOURS and HOURS on the phone with nice customer service representatives (they really are nice), it took for ever to get this set up. Once it was set up, YAY first shipment she says how much she likes it and when I go visit two medications are missing from the Paks including blood pressure medication. No notice, no call. I have never not trusted a pharmacy. I feel trapped by needing this type of service and the huge disappointment of Amazon's bungling of it.

Nothing has gone right: agree 100%. I was on the phone for hours and hours trying to get one of my medications delivered. I made the mistake of putting shipment on pause because I had so many pills from last year. When I tried to start shipment again, each person I spoke to on the phone had different information. One kept insisting that my previous doctor was still my doctor and kept trying to contact, different folks sent me OKs for a one-month supply when. I requested a 3-month supply over and over again. They said that they tried to contact my doctor, and they did not, although I gave them information over and over again. It seemed as if no one program reflected my calls and concerns---every person had different information. I just received my shipment and YES, it was for three months and it was correct. I am now trying to ditch Pillpack.

The shipments must come by mule, and they short the numbers of pills.

I never even got the account set up. Between the ridiculous set up time (3 weeks, when prescriptions renew monthly, that's cutting it way too close for my liking) and the slowest customer service staff on earth, (I can only assume they're doing 3-4 chats at once) - I couldn't bear to work with them long enough to start the service.

Nothing has gone right. I am so very disappointed. I just signed up for the service after having problems with my local pharmacy. I was so wrong. Suddenly only half of my prescriptions were transferred. And one of the remaining two has the incorrect dosage. Add, to that my first shipment was lost. They then had the nerve to tell me I may be charged for their stupidity of using USPS in these times. Customer service is useless. Three months of mistakes with no accountability.

I work for a 3rd party payor (insurance) and when we call to try and resolve issues with this pharmacy we are told they are unable to help us. A lot of our members travel and the address we, the insurance company, have on file is usually a permanent or legal address while the address the pharmacy has may be a temporary or shipping address. We are told they can not assist us with resolving a rejected claim because the information does not match. It is very frustrating because at the end of the day, all we are trying to do is help them get the prescription processed and paid for by insurance. The medication is being delayed getting to the patient, they are being charged full price because there is an issue with the way the pharmacy is billing the insurance, or they are being told the insurance doesn't cover the medication. If we can verify the patient's name, date of birth, prescription information, insurance ID, and group number then why can we not help this pharmacy serve our members better? Very disappointed in this pharmacy's lack of cooperation in better customer service for our members.

I have been trying to sign up for this service for a month. I can't go into all that I've experienced, but in summary, every communication I have with them is different than the last. Each customer service representative tells me something different. Every time I login, someone has changed the medications list, wrong dosages, wrong dispensing method, autorefill turned back off, prescription received and then back to "we haven't received it". This has been a nightmare. Perhaps once they figure out the customer service issues this could be a good service. Until then, stay away, unless your medication accuracy is not very important.