PillPackReviews of pillpack.com

Pill Pack has a system that works great, but only for them. They hire very nice people who say, “I apologize” over and over again, and promise to do something that doesn’t get done. Now I am out of one of the pills for my very elderly mother.

I have spent at LEAST 30-40 hours trying to get my Mom and Dad's PillPacks set up. And they are NOT set up correctly yet. The people are very nice and try to be helpful -- but mistake after mistake happens, what you see on the patient dashboard does not reflect reality, and their process is HIGHLY inefficient. AVOID using them if you can!

I have not received my R.A. medication since June. They honest can't find poop even when they're walking on it. They have 0 communication with the customer, unless you call them. You Get no calls no mail about decisions being made. When you call them is more lies. STAY AWAY FROM THIS COMPANY I'll be talking to my insurance company as well because I can't deal with #pillpack

It's amazing just how bad Pill Pack is. From their pharmacy, to their customer service ... I haven't had a single good interaction with them. TLDR: Pill Pack customer service will just quit chatting with you if you call them out on their obvious lies!!! Pill Pack literally doesn't care if they get my moms medications right, and couldn't care less if she were to die. Luckily, I caught their mistakes with my moms pills, but I'm still left having to clean up the mess now. One star is entirely too generous for Pill Pack. Pill Pack is AWFUL ... NEVER USE THIS "SERVICE"! Here's the story: First, Pill Pack sent my moms pills in three different packs (for three different times) per day, for some unknown reason. So I had to call my mom every single day, and tell her to take them all at the same time. Then, my moms doctor changed prescriptions, and let the Pill Pack pharmacy know ... but somehow Pill Pack (despite having written instructions) still got the pills wrong. When I called them to resolve it, I was promised they had fixed the issue. But when I called back the next day, the problem was still not fixed. I talked to 6 different Pill Pack employees (over the course of 2 weeks, to make sure things were correct before they shipped it), and all six employees promised me my issues were fixed. Well, when I got the notification about what was shipped, guess what ... (shock) ... it was still wrong. Not only was it wrong, but they messed it up so bad that they duplicated one of my moms pills (by sending it by itself in a separate shipment), and sent one of her vitamins in a third separate shipment! If I hadn't noticed, my mom would have OD'd!! There's no way this many people are that incompetent. I get the impression that Pill Pack maliciously messes up peoples pills (especially people like me who have the nerve to tell them they have things wrong). So, today, when I was chatting with "Curtis", he assured me my pill shipment was correct (that "all six pills" had been shipped. Only one problem with that statement ... we should have SEVEN pills. Curtis even pulled up a previous chat as "proof that I had signed off on it". So, I told him to read the rest of the previous chat, where I (again) was told lies, and I (again) caught them in their lies. In essence, Curtis confirmed Pill Packs lies (including his own), and when I explained that he had just proven MY point and that he was adding his own lies, he simply quit the chat. Just like that, Curtis just walked away from all the problems he and Pill Pack created.

Pillpack will only notify you of the change in cost of your medicine via a single email to the email address you provided when you signed up. So, if for whatever reason you overlooked a single email, or it went to spam folder, Pillpack will ship that medicine at the new cost without any effort to double check. Yes, it was my insurance company which increased the cost of my medicine by more than 500%. But Pillpack did not give adequate warning at all nor even bothered to try. Before using Pillpack, I used a local pharmacist who would have alerted me of any change and did in the past. I changed how I want my medicine because of the pandemic and ended up paying close to $500 more than I should have.

Neg stars should be allowed. Shipments never show up on time often weeks and some are months apart. My doc sent in new scripts from my 6 month check up in Dec 2020. As of july 2021 I haven't received a shipment. They say its a clerical error. Transferring is a huge hassle and they dont really want to do it as they are losing a customer. Try another mail order pharmacy. Even the pharmacist didnt know about a med that i asked about.

they are liars told me one thing and waitied several days no medicine said they emailed and left voice mail . i had this happen several times over several years .

at first I really liked them. the pills come bundled together in a little daily package. however they sent me boxes and boxes of needles (insulin) I asked them to only send needles when I request them. all was good for about 6 months then boom more needles. and they ship then bill with a no return policy (as per the pillpack tec). now I have so many needles I don't know if I will ever use them all before I die. to make it worse the tec kept trying to blame me then the doctor....and yes I canceled.