PillPackReviews of pillpack.com

My experience with Pillpack has been terrible. For two years, they cannot get it right. They don't put quantities on my individual prescriptions on the website. They constantly change between 90 day and 30 day supplies so it is impossible to check when I am supposed to get refills. I have made hundreds of calls to Pillpack and they are very nice and apologetic about the errors but nothing ever gets fixed. I am going to get all my prescriptions transferred out of there before I go completely insane.

I would give a negative -5 stars if it would allow me to. I have had a nightmare for 3 months now. Sending package with wrong medication listed on the packing slip. Sent vitamin D instead of tramadol and Lyrica. It’s controlled substance so they can’t replace it and can’t find it. Every month problem after problem with no communication. If you call you talk to a different person every time. They all say we will look into it and call you back. Hours on the phone. 50 calls in 3 months averaging 1 hour and 15 mins a call but some were 2 hours plus. I’ve switched back to my old pharmacy that does PillPack and gets everything correct. I will never leave Melrose Pharmacy in Phoenix. I love my girl Emily and the individual service she gives me. I’m sorry Emily! Amazon Being the biggest isn’t worth everything if your quality of service and accuracy of medication is the worst in the industry. Mike

Totally dissatisfied! Took a whole month-- back and forth always asking me to provide something else--after 5 weeks then they said well your insurance is not contracted with us. Such a waste of my time-should have known from the beginning when they couldn't tell me about the insurance. My poor grandmother with dementia-- guess we will go back to the monthly pill dividers--PILLPACK- get your stuff straight and stop leading people on.

Please listen to the 80% (plus) of people who are warning you not to do this. This isn't a flat screen TV you're considering. It's a pharmacy. This is about your health. I started with PillPack because they deliver a medication that my regular pharmacy could not deliver because of company policies. At first it was great. A few hiccups here and there but nothing major. Then like clockwork, every month they would have issues contacting my doctor for prescriptions. I would get a text every month directing me to contact my doctor FOR them in order to get prescriptions filled. My doctor assures me that his office sent my prescriptions to PillPack on time every time. I even sat on the phone with my doctor as he sent in my prescription one time. PillPack assured me that he did not, which was absurd. Anyway, I just had to cancel my account because they sent me a shipment that was missing 4 medications. No warning this time. No nothing. These people should absolutely not be running a pharmacy and you should absolutely not trust them with your medications or your health.

You ask for packs and they send you bottles, you're told they cannot cut a pill and then it arrives cut, if they have a question about your current insurance they won't let you know - they'll just not send the shipment, there were two separate times the incident was enough that the rep. said she was creating at "ticket" for it to be investigated further, but no one ever reached out to me to say sorry we messed up so badly. What you request and what you get sometimes match and sometimes not - it's like a surprise all the time. They are always nice, always polite, but what good is that when they cannot effectively offer the primary service the provide.

The concept is good, but the delivery just doesn't work. If your prescriptions never change, this is a good service. But getting updates on dosage or different medications into the pill pack is not easy. There are so many levels to even talk to someone at Pill Pack when there is an issue as well. I like having everything easy to distribute, but dealing with Pill Pack can be frustrating, even when the customer service reps are nice.

I signed up for pillpack through Amazon, their parent company. B4 I transferred my prescriptions, Amazon Pharmacy asked me for my insurance number and name. It took quite a few days for the transfer once I approved it, believing Amazon Pharmacy would apply my costs to my insurance. Long story short, my antipsychotic med was not in my system for over a week's time. I hardly slept at all and got violent with my friend.

Terrible service. Their customer service people are great at apologizing but don't do anything. Once they have a hold of your credit card, they will keep charging you - their customer service manager told me that they don't answer to Amazon. Worst experience ever.