PillPackReviews of pillpack.com

I was given a prescription on July 21...its now July 25 and I still haven't seen the medication. I reached out to their customer service and they said they received it but it hasn't been reviewed by a pharmacist. When I asked why its taken 4 days the rep stated they were short staffed on pharmacists. I stated they should've advised the patient of that so alternate arrangements could've been met. Go elsewhere....these people are unreliable!

Worst I compassionately company ever. They failed to deliver my medication for June then failed to send it in a timely manner when I called about it. Hung up on me supervisor never called me as promised. When I did get one on the phone she was rude and abrasive not one employee or supervisor we’re concerned with me running out of medication do to their negative and poor service if you have other options Don’t Use Them I reported them to Bbb but I doubt it bothers them F rating

PillPack customer service was TERRIBLE. They had no problem cancelling my current prescription with my current pharmacy, but never filled it!! They lied about how long it was going to take, no accountability, NOT WORTH IT!!!!

I have been dealing with this company for about 2 year... and that's 2 years to long. If there was a lower rating I could give them I certainly would. I don't know how it happened but it seems they just hired every incompetent person they could find. The only reason I've stayed this long is because of the special packaging they do, which is hard to find. My last pharmacy was going to start charging me $25 a month to package it that way but I'm seriously going to look for a new place or go back to my old one and pay the $25. Even that would be worth it just to not have to deal with Pillpack any longer. I'm tired of having to call them 4 to 5 times a month because of their screw-ups! Month after month after month, the same damn type of screw-ups!!! Don't trust these people with your life. They're all a bunch of dolts.

Horrible. My prescription was written for a 90 day supply, one refill. First prescription received several calls from the pharmacist who could not seem to understand that the prescription required me to break one of the tablets in half to get the correct dosage- even though it was written on the prescription. When the refill arrived it was for only a 30 day supply even though my doctor had not authorized the change nor had I requested. Contacted PillPack- their answer was that they do not allow 90 days supply because f the opioid crisis- this medication is not an opioid!

The worst Pharmacy to date ,They send whatever pills out they want for the month and don't even let you know and then tell you that you cant have any more blood pressure medication from them , SOOO NOW WHAT PILLPACK ? ILL FIND A NEW PHARMACY. NO THANK YOU PILLPACK.Thanks for sending the WRONG medication. GOOD FOR YOU I CHECKED FIRST AND DID NOT TAKE IT...CHECK YOUR MEDS FIRST BEFORE TAKING THEM...

Horrible experience with them on boarding into the new program. It has been two months with them and they missed shipping my meds both months. I finally cancelled my account. They can’t seem to get my daily meds right. No warnings from them about any issues just out of pills on my end and darkness on their end.

Pillpack was supposed to be a very helpful and efficient way to manage a persons medications. I have had them for 2 years and it has turned out to be a terribly frustrating experience. The problems are as follows: 1. when your script is ready to expire you are told to contact your doctor to continue the medication. This is not how it works in the pharmacies. 2. Now they are telling me to start working with the insurance companies to find out the formularies for my medications. Further they tell me I need "authorizations" from the different doctors for meds. Never heard of this till now. 3. They "run out" of medications and told me to get it from the local pharmacy. 4. they changed the medication type that could not be included in the packets an send me boxs of pill blister packs. 5. these people are nice but don't seem to know what each person has said or done. You have to explain the whole story for each on. 6. Recently I was diagnosed with diabetes. Pillpack said my co pay on my new medication was over $500. My local pharmacy said it was $12.50. If I cannot rely on this Pillpack, start carrying boxes and pill bottles plus the packets, spend hours on the phone with these people then it is time to move on. Pillpack shame on you!