PillPackReviews of pillpack.com

Though my PillPack experience may not illegal have been illegal, it was immoral. In December the cost of a medication went by $500! When I called to complain and inquire why, they said they would call me back to discuss why after the holiday. I told them that I could not afford the medicine on that call. They called and left me a voicemail on Dec.26th and when I did not respond, charged another $500 for January’s medicine, even though I told them in December that I did want and could not afford another $500 automatic withdrawal from my account. When I called to complain, the first response was “When you did not respond to our voicemail, we assumed you wanted the medicine.” Their second response was to check with my insurance company and see if they can reduce the cost. Meanwhile, I am out $1000 dollars for a prescription that usually would cost me $80. Runaway from PillPack as fast as you can! They will take advantage of you the first chance they get. I am clergy and everyone in my congregation will know about the poor service I received at PillPack.

Absolutely awful place, the idea sounds goo… But it’s an absolute train wreck. The techs have absolutely no clue what they’re doing. Both pharmacists I talked to were absolutely clueless on where my meds were. I’m amazed they haven’t killed anyone yet, between the not sending meds me cause they “thought I had enough” when they only gave me a 1/2 of a prescription AND the pure incompetence, are just a recipe for disaster. After reading other reviews I’ve come to the conclusion that it’s not me, and this company is just notoriously horrid. The absolute worst Amazon service I’ve ever seen.

Terrible selection of prescription drugs.

Transferred all of my meds to them this past fall thinking they would be more convenient. Just transferred my last med back to a local pharmacy. Pillpack consistently ships 30 day supplies ***every 45 days***. For critical medications people can’t go without. Their system is fundamentally broken. When I asked for a 90 day supply, I was told that my insurance will not approve (I’ve had my meds on 90 day supply on multiple prior pharmacies and had no trouble, so can only assume either my insurance doesn’t trust pillpack or they’re lying or their system is broken that way too). I had a med with them that I was told the manufacturer subsidy didn’t work, transferred to my local pharmacy and had no problem with the subsidy. Online customer service interactions take longer than driving to a local pharmacy, waiting in line, and driving home (usually at least 45 minutes - and they will disconnect you if you open another browser tab while waiting). I’ve had to reach out to them about the same med and talk to 3 separate people, 3 separate times, to get what I needed. This system is a total joke. Don’t use them if you don’t want to have to spend 45 minutes begging to get your meds every single month.

I’ve have multiple issues since switching to PillPack a few months ago. I work in healthcare and it’s concerning that the Pharmacy Techs cannot read diagnosis codes on prescriptions. Their representatives debated with me via phone and messaging for over 30 mins about a missing diagnosis code, that was present the entire time (last month). The communication is horrible. They do not reach out to you or your provider if they suddenly decide not to fill a scrip, that they already confirmed shipping/arrival info with you on…and have previously filled. (Last two months) They’ll also run meds through your insurance for PA, even if you are not using your insurance to fill the scrip. Which is absolutely ridiculous. I was given false information as to why this was done and when I knew the actual correct information regarding the manufacturer of the medication and countered back, the phone rep began stuttering and then completely changed the subject. It wasn’t the reps fault, they’re only repeating the information they’re given but again, ridiculous. Then I was told someone tried to call me on Saturday but couldn’t leave a voicemail. I ask why couldn’t they? My voicemail is working just fine. I checked my call logs and I had NO missed calls over the weekend. (Today) I hope my review prevents others from having to deal with the frustration of this disjointed and unprofessional company.

I had pillpack for years before Amazon and they were great. As soon as Amazon took over I started having problems but I dealt with it. But these last couple months were absolutely horrible. One of the medications was out of stock, they didn't call, they didn't text, they didn't email me to find out how to handle this. (CVS would have called or text) They were just waiting for it to come in!! so if I wouldn't have called them my daughter would have never gone her medication. I got what was in there and had the one medication filled at CVS pharmacy. The next month I called them to see if they had the medication in, yes they did. They were going to ship it to me by the 4th. I said no the 4th is when her last day of medicine is I want it beforehand in case something happens. You can't wait until the last minute to send somebody's medicine. okay we'll have it to you by the 30th. The 30th comes no medicine. I call them up they dont know why it didn't ship just kept saying its in review. And with it being New Years they can't send it out any sooner than January 3rd. I lodged a formal complaint. My daughter has a seizure disorder and with one with one missed medication dose she will start having seizures. Plus she has pan-hypopituitary which is regulated by medicine. The supervisor promised me that it was in the works it would be shipped out on the 3rd and I would have it by the 4th. At 3:08pm on the 3rd I call pillpack. Her medicine was not shipped!!! Nobody knows why! And of course 3:00 was there cut for shipments. They had to send my scripts to CVS. They said 2 to 4 hours that they were putting it in as a priority transfer. I called pillpack at 6:30 they said they were being transferred now that it can take 2 to 4 hours that they were still another hour left on the clock. I called CVS the next morning and they did not have my scripts!!! I called pillpack again - it wasn't put in as a priority as they said it was. I had to have CVS call them to transfer my scripts becuase they couldnt even do that correctly. I repeatedly said my daughter is out of medicine as of the 4th - the apologized but i feel like nobody cared. If they did this wouldn't have happened!! I spoke to another supervisor and she just kept apologizing. Obviously there's nothing she can do. I was so angry. I told them this isn't amazon prime, it's not a pair of socks you're dealing with this is people's lives! There is a lot more to the story but this is the highlights. I am changing my shipments to CVS Simpledose. They need to communicate what is going on to their customers.

I was receiving monthly shipments of my Omnipod insulin pump, a rather critical piece of equipment for a Type 1 diabetic. In December, no shipment arrived so I assumed a delay because of the holidays. I finally called PillPack and they informed me that they were skipping a shipment because a prior authorization was needed! So they just decided to not ship and did not bother to tell me?! This is not a placebo guys, I need this TO LIVE! They even tried telling me that the manufacturer should have informed me of the prior authorization. Really? Will not go with this service again.

Absolutely the worst. I tried to use them twice but each time they messed up my medication and had the absolute worst customer service and communication. When I was finally able to talk to someone they were insulting and rude.