PillPackReviews of pillpack.com

If I could give a negative star rating I would. They screwed up every shipment of medications as well as the refills. I DO NOT recommend anyone use them.

complicated, slow, cumbersome process. hard to get a hold of anyone on phone and email help is generic and useless.

It's not worth it. They constantly hassle you to do their job, they decide to send new prescriptions weeks later with your next shipment unless you tell them otherwise, and most importantly if you prescriptions don't meet their odd rules they will harass your doctor until they change your script to meet their stupid rules. They did that to me and forced my doctor to write the script for less, a script he wrote extra for in case I had a flare. They hounded and hounded him and refused to fill medication I would die without until they got their way and left me with NO RECOURSE if I have a flare or get sick which I do almost every month. I have adrenal insufficiency and they have put my life at risk by butting into something that was none of their business. Run far far away. Walgreens is incompetent but at least their actions never put my life in immediate danger.

they told me it would cost $0 for my prescription, and then insurance billed me $1k. this never would have happened at a real pharmacy.

They repeatedly email me telling me my doctor has denied refills and telling me to contact my doctor. When I call my doctor's office they tell me they have had no request for refills. They then refill the prescription and this happens again each time a prescription needs refilling. I have contracted them numerous times and confirmed the number. I am leaving Pillpack for this reason only.

Pillpack never sent me 60 days of medical supplies. Never use them. After calling they said we see you requests and have no idea why we did not send your life dependent medical supplies. They said we cannot send you the missed shipment because we have no accountability and don't care about your medical issues. Thanks Amazon.

I have called and used the live chat 4 times and I still don't have my prescription. I was promised on Tuesday that it would arrive today. When I checked back for the tracking I was told that the Indianapolis facility had "fallen behind" and that I could expect it by next Tuesday. When she asked if I had enough to last until then and I told her no, she said "sorry for the inconvenience."

Absolute horrendous customer service, they do not keep commitments, say they'll call you back and never do. They cannot demonstrate even basic competence to do the job they're being paid for, and I'd hate to see how inadequate their management team is. Express Scripts has most of the same problems, but compared to Pill Pack, Express Scripts is looking like a world class, customer-centric organization of top caliber. It's just that bad.