Pillows.comReviews of pillows.com

Response from Pillows.comMar 24, 2025

Dear Sue, Thank you for your feedback. We’re sorry to hear that the pillows didn’t meet your expectations. We can assure you that these are the authentic IHG hotel pillows, sourced directly from the manufacturer. As noted on our product pages, the manufacturer has recently updated the tags, and the King size no longer includes an orange tag. Regarding quality, these are the same pillows used in IHG hotels, but new pillows may feel slightly different from those that have been used in a hotel setting due to natural wear over time. We want you to be fully satisfied with your purchase, so please reach out to our customer service team—we’d be happy to discuss potential solutions with you. Best regards, Pillows.com Team

Response from Pillows.comFeb 7, 2025

We take customer satisfaction seriously and want to clarify that this review does not reflect an actual experience with Pillows.com. We never ask customers to return items to China. Unfortunately, this appears to be a false review, and while we have reported it, we appreciate our customers looking at verified purchases and genuine feedback when considering their shopping experience with us. If you have any questions about our products, policies, or need assistance, our team is always happy to help at [email protected].