Pillows.comReviews of pillows.com

Response from Pillows.comJan 12, 2026

Sorry to hear your pillow is too soft, please email [email protected] so we can help assist you in a return/exchange.

Response from Pillows.comDec 24, 2025

Hi Holly! Sorry to hear the dream maker pillow loft it's fluffiness. You still have time to return for money back or exchange for another pillow that provides more support. Please email [email protected] for help. Best regards, Pillows.com Team

Response from Pillows.comAug 5, 2025

Hi Heather! Sorry to hear you did not love your feather pillow. Place them in the dryer on low heat for 1 hour to give them a good fluff. The feathers are probably compressed. If you need help returning email us at [email protected]. Best regards, Pillows.com Team

Response from Pillows.comApr 22, 2025

Hi there, Thank you so much for your review! We’re sorry to hear the pillows weren’t quite what you expected. It looks like you ordered the combo pack, which includes one soft polyester pillow and one soft down and feather pillow. While both are popular choices in many IHG hotels, we understand it can be tricky to pinpoint the exact pillow you experienced during your stay. Based on your description, it’s possible the pillow you loved was the FeatherBest® pillow, which is another soft down and feather option used at IHG® properties. You can take a look at it here: FeatherBest® Pillow – IHG Collection We’d love to help you find the right match—feel free to reach out to our team anytime, and we can guide you based on the photo you took or any other details you remember from your hotel stay. Sleep well, The Pillows.com Team

Response from Pillows.comJan 13, 2025

Hi! Thank you for your review of the JS Fiber Hollofil II Pillow | Medium Support. Sorry it did not met your needs. I see you placed a free shipping return with money back already. If you need a softer pillow, I suggest our top selling Indulgence pillow. It has over 60 5-star reviews -https://pillows.com/products/indulgence-isotonic-pillow?variant=42056128397488 Best, Pillows.com

Response from Pillows.comJan 13, 2025

Hi Alberta, Thank you for taking the time to share your review. It appears that you haven’t yet contacted our customer service team at [email protected], which is the best way to receive assistance with processing a return or exchange. Alternatively, you can set up a return on your own by visiting our Returns Portal: https://pillows.com/apps/redo/returns-portal/login. If you have any further questions or need additional assistance, please don’t hesitate to email us at [email protected] or call us directly at 1-800-720-6973. Best regards, The Pillows.com Team