Pillows.comReviews of pillows.com

Very comfortable pillow!!

Timely delivery

Love the new pillow! The firmness is just right.

It has been awhile, (I could not respond before now). I promise this will be my last in put. I can only say, if the pillows you guys are selling is indeed IHG pillows then I suggest that you check on what the manufacturer is doing because honestly what I received is not IHG pillows, they were far from it. I truly do not want to come across as just being a mean old lady. However as far as the statement about me being able to mail the pillows back in the box they arrived in, well that was absolutely not possible. First as I mentioned before the box was way to damaged and there is no way my 62 year old hands could roll those pillows back up tight enough to fit in that tiny box, even had it not been damaged. And I understand you are a much smaller company than Amazon, but maybe you could have your pillows at least packaged in a bit larger box so it would be much easier to get the pillows back in to it (if a return is necessary) Lastly I have changed my rating to a 3 star because at least the customer service reps did respond quickly and it did not take 15 days to receive my full refund. It ended up being less than a week, which I truly appreciated. There was no way I What the heck. First my box of pillows showed up, literally 3/4 opened and looked like a gorilla had gotten a hold of it. But the pillows were at least still in the wrapping. I took them out (it was a set of two) "supposedly" the firm and soft set from the brand IHG that Holiday Inn Express uses, (which are wonderful). I followed the instructions fluffing etc. However that night within 15 min the firm one was as flat as a pancake. I had paid $80.00 for the two pillows. I then tried out the soft one and of course it was the same, went flat almost instantly. Then when I emailed customer service I was told they would send me a return label but I would have to provide my own box to ship them back. They did send the return label right away, and thank goodness I had a box (since the one they arrived in was destroyed. Oh yes when I mentioned this to the company I was told "sorry it arrived that way but it didn't leave our warehouse like that". Well no kidding but the warehouse should make sure their merchandise is packaged much better. So my old hands hand to roll those darn things up to get them in to a box that was not enormous. Finally I did actually accomplish this. It has been a week now and I had not received an email stating the box was received and when I will get my refund. So I write them another email asking these questions. Their reply back was, they did receive the box and it can take up to 15 days for me to get my refund. This is why Amazon is so successful, yes I detest them too, but at least you know you do not have to hurt yourself when you have to return something and the minute you hand the item(s) back to a UPS store your refund is all but instantaneous. Side note: I am certain these are cheap knock off pillows sporting the IHG brand label, but that is were it starts and certainly stops. These are NOT actual IHG pillows. In closing I can only say buyer beware of pillows.com. They should be ashamed of themselves.

Hi. I typically only provide good reviews but this has been a frustrating and an infuriating experience. I have emailed you multiple times over a number of weeks to return my purchase but have not got a response. I called your 800 number and was directed by a recording to email you. The purchase is unopened and unused. Just feeling and squeezing the pillow in between my hands was enough to confirm that the advertising was false as it did not feel anywhere like the hotel pillow advertised. Please refer to my email and respond with a return label so we can move on from this unfortunate experience. Thank you.

Just don't do it. Customer service is atrocious. The pillows would go completely flat and were nothing like what I experienced at the hotel. I requested a return service, which went smooth enough. I returned the 2 pack of pillows, plus a pillow cover that I ordered. During my time trying each pillow individually, there was always a cover on it. I returned all items and when my refund finally processed, it was only for 50% with no explanation. I reached out to customer service. They responded that the tags were cut and there was a stain. This is categorically untrue. I NEVER cut tags off of any of my pillows. I also know for a fact there was no stain, but on something like that, you can certainly question your judgement or sanity. However, I DO NOT CUT TAGS OFF OF MY PILLOWS. I can with clear certainly say this is a lie. After going back and forth, they told me there are photos and "3 managers" signed off on saying there were no tags. They never shared such photos with me, but it honestly would not matter. This is unethical business practices. If tags were cut off, it was after the return to their warehouse. If I was at fault in any of this, I would understand, but their customer service just expects you to take their word for it and as long as "managers sign off" you have no argument even if you know you're right, and they are wrong. Just save yourself the hassle and go with a different, more ethical company. **their response below is just a lie. I don’t even know what else to say. I saw no photos and they could have been any pillows. They were not mine. Their response is useless at this point as it’s not true. There were no stains and no tags missing. Don’t trust their process. And if you do a return, don’t do what I did and not take pictures before sending back. ***I went to the email from the 9th. I have no attachments from them in any of my email thread. ****edit I just found the attachments. However, still those are not my pillows as I don’t rip or cut tags off. It is what it is. I know they won’t make it right. They can keep the $95. Just be warned that is how their customer service operates. **That is the same thing. My items were not damaged. That is what my review is about.

There was a slow delivery.

We stayed in a Holiday Inn recently and fell in love with thier soft pillows. When I asked the from desk about them, they gave me this website and said this is where we get ours. Bingo! We ordered and had them in a couple days! Best pillows around! We sleep so much better now!