Hotel Pillows at Pillows.com. Your source for hotel bedding, goose down pillows, feather pillows and hotel pillow collections.Sleep on our luxurious Pacific Coast Feather Company down pillows and find out why high quality down pillows will give you the...
Pillows.com (pillows.com) has 138 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Decoration & Interior · Englewood, Colorado
Excellent
Decoration & Interior · Broomfield, Colorado
Excellent
Decoration & Interior · Denver, Colorado
Excellent
Decoration & Interior · Boulder, Colorado
Great
138 approved reviews, newest moderated first
Emily W.
We ordered two pillows, I didn’t care for one of them so I asked for an exchange and I got an answer the very next day and they sent me the one I needed and a free return label for the other I wanted to return. Very fast shipping and very friendly customer service.
Catherine
Arrived on time -- I am very pleased with my order
Maria
The ordering experience and the delivery experience were seamless , no problems
Ginger B.
I absolutely love these pillows everyone in my family wants one now!!
Yvonne W.
Love the pillows I ordered for my husband and I. Have not woken up with a headache nor sore neck!
Sandra S.
Bought 2 pillows. Both were supposed to be exactly the same. One is almost flat. I've emailed the company twice so far without a response. No one answers the phone either. I paid $190 for the pillows and want my money back but the Pillows.com won't even respond!!!!
Response from Pillows.comMay 13, 2022
Hi Sandra, Thank you for leaving us a review. We replied to all your emails right away. Your last email said "Sincere apologies. I see the response to my original email." Would you please delete this review as it looks bad for our company. Thank you!
Bill W.
I was looking for a hotel pillow. Pillows.com came up in my search. The website looked real and the pictures were just what i wanted. After receiving the pillow I was not satisfied but I tried it out the first night. Next day i called and asked to return it. No questions asked. About a week later i received an email telling me i will be refunded $30. I paid $69.98. I sent an email and was responded within 1 day with an explanation and pictures of stains and the tag was worn. I ONLY HAD IT FOR ! DAY!!!! DO NOT PURCHASE from this company
Response from Pillows.comFeb 9, 2022
Hi Bill, Thank you for your review. We state on our website that all returned items must arrive in like new condition. Damaged returns result in a 50% refund. Your pillow had obvious stains which we provided images for your records. This return was signed off by two managers. If you have any further questions regarding your return/refund, reach out to us at [email protected]. Best Regards, Pillows.com team
Marie B.
From bad customer service from the beginning to needing to return the pillow & having to go back & forth w/customer service to get a label, I will NEVER use them again. The pillow also was nothing like described