Pillows.comReviews of pillows.com

Response from Pillows.comApr 17, 2024

We sincerely appreciate you taking the time to provide feedback on the Dream Surrender Firm pillow.The Dream Surrender Firm is the new version of the Dream Surrender Two. Once your new pillow is broken in you will notice it does feel similar to the one you used in the hotel. It's important to note that our Dream Surrender pillows are not comprised of a single piece of polyester; rather, they are filled with silky, airy clusters of polyester. Should you require any assistance with processing a return or exchange, our dedicated team at [email protected] is here to help. Simply reach out to us, and we'll ensure a seamless resolution to your inquiry, including free shipping for your convenience. Thank you once again for choosing Pillows.com. We remain committed to providing you with exceptional products and service to enhance your sleep experience. Best regards, Pillows.com

Response from Pillows.comJan 4, 2024

Dear Customer, Thank you for reaching out and expressing your concerns. We sincerely apologize if you feel that our company is not operating transparently. We want to assure you that we take all feedback seriously, including negative reviews, as they provide valuable insights into areas where we can improve. We would like to clarify that we do not delete negative reviews, whether on our website or on social media platforms such as Facebook. We believe in transparency and accountability, and we understand the importance of honest feedback in helping us enhance our services. However, after careful consideration, we regret to inform you that we have made the decision to restrict your access to our social media platforms after excessive spamming. Best, Pillows.com