J M.
I was so excited to receive my pillo1
I was so excited to receive my pillo1, but it has a really awful chemical smell. The material is 100% latex, which I guess explains it, but I was surprised because they specifically say "no off-gasing" on the website, which is an absolute lie. I've also had it for a week now and the smell has not subsided at all. I contacted the company and have had no response. Pretty upsetting considering the high cost of the product.
Response from PILLO1Jul 3, 2020
Hi, That is extraordinarily unusual to hear. Please call our customer service at 805 371 8883 to discuss options after the 4th of July holiday. The quality of our latex is extremely high and we simply don't have this response so it makes me wonder if perhaps it was due to shipping or another unknown factor. We look very forward to speaking with you and creating a remedy to your situation. Until then, perhaps you may want to leave the pillow outside during the day to let it breathe, even if this was a shipping issue with the cardboard or perhaps another reason. Again, were very sorry this was your experience .


