PigeonlyWe provide you a simple, affordable way to stay in touch with your inmate from any phone, tablet, or computer.
Pigeonly (pigeonly.com) has 707 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Nikole
Good customer service, good company. Website and explaining how it works could use more
Response from PigeonlyFeb 18, 2021
Thanks for the awesome review, Nikole! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.Give us a call if you need anything. Cheers!
Janice O.
I like the convenience that you can send multiple items for a flat fee per month. All at the tip of my finger to phone. It’s certainly has increased how much and how often my love get word from me, words, pictures, letters postcards.
Response from PigeonlyFeb 18, 2021
Hi Janice we love how much your taking advantage of our flat rate to keep in contact with your loved one! thank you for choosing Pigeonly and leaving this kind review, get a hold of us via phone to see how we can save you more money to talk to your loved one.
Andrea W.
I just started using this app and I really like it. I'll admit I thought it was a scam at first but when my boyfriend told me he had gotten the pictures and note that I sent I was like "okay" lol. Thank you Pigeonly for keeping me connected to my loved one.
Response from PigeonlyFeb 18, 2021
Dear Andrea, thanks for your review. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to Pigeonly Customer Service with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business!
TakishA G.
This is a good company and somewhat gets your pics or items out in a timely manner. The customer service is really good and they respond and work with you quickly.
Response from PigeonlyFeb 17, 2021
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to speaking with you again.
Amy B.
I like it other than you have to wait until a letter is completely delivered until you can write another letter.
Response from PigeonlyFeb 17, 2021
Hi Amy, This feature ensures no two orders of the same type (photos) arrive at the same time otherwise your important mail could be tossed out by the facility. Please do not hesitate to contact us @ 1800-323-9895. We’re here M-F 6 am - 6 pm PST. Have a wonderful day!
Marian P.
Pigeonly has been such a great tool to send love to my inmate husband! It's so easy to use and is definitely more convenient than mailing correspondence via regular mail.
Response from PigeonlyFeb 17, 2021
Thank you very much for such a great review! We work really hard to offer you the best possible way to keep in touch with your loved one, so i am happy to see that reflected in the services we have provided for you and your husband! Thank you for using Pigeonly
Son
I enjoy sending pictures. But my phone still is not working and I have called more than once.. I paid the 19$ And 25$ and the 25 is not posted nor does my inmate know about the phone.
Response from PigeonlyJan 26, 2021
Thank you for letting us know about this. Your feedback helps us get better. Please call us (800) 323-9895 to discuss this in full detail and get your issue resolved as soon as possible. Hope to hear from you soon, once again thank you for bringing this to us. Have a great day and stay safe!
jeri H.
My experience was one of a kind forsure i just hope he gets it
Response from PigeonlyJan 8, 2021
Thank You so much for your review. Glad you are enjoying our service, Pigeonly is committed to helping family member stay connected and provide all the resources we can to keep customers connected with there loved ones. We are pleased that you love the service and are delighted that you are a customer of Pigeonly. If you need anything from us please do not hesitate to contact our customer service line at 1-800-323-9895.
