Jaimie R.
Overall good website
Overall good website I am satisfied with pigeonly website I think it's a great way for family's to get in contact with their loved ones who are incarcerated. An the online customer service is very helpful an kind . On the other hand the reason they dont get 5 stars is because I'm not too pleased with the amount of time it takes to process the phone service I'm ready to have a conversation with my loved one already an the process is taking long enough and that's what they can make changes with in order to have a better rep an better score .
Response from PigeonlyFeb 2, 2021
We are incredibly grateful that you took the time out to leave us this review. Our company values put customer satisfaction as top priority and we are committed to our customers.We have amazing people working around the clock to ensure these tasks get finished within a timely manner. Its customers like you that make our job wonderful. We look forward to serving you again.