Peter S.
Eh..It could be better
My inmate was transferred and did not receive any of my messages. I would like it if pigeonly could make calls too but they out source you to another company. I paid for the service and was not informed of any transfers or anything else. I could not receive any letters either I do not believe it is part of the programming. Either way easier would be better and a general two way communication would be key. And it should not be limited to one person. An open messaging email or number for everyone to contact with one price for all.
Response from PigeonlyJan 6, 2021
I am so sorry to hear that you have had such a poor customer experience with your inmate receiving anything you send. Customer satisfaction is a number one priority for all of us, and I am deeply sorry that you were unable to send any messages to your inmate and that services where not explained thoroughly. I appreciate you letting us know about your experience, I am more than happy to give you a call to be able to assist you and ensure you are satisfied with our business. Let me know if you have any more questions, comments or concerns.