PigeonlyWe provide you a simple, affordable way to stay in touch with your inmate from any phone, tablet, or computer.
Pigeonly (pigeonly.com) has 707 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Bobbie N.
My transaction says 0 and they keep charging me 34.99..this will be the second time I'm dealing with this site..wish I never did and how can they keep doing it to people..don't use this site!!!!
Response from PigeonlySep 8, 2022
Hello Bobbie, Thank you for leaving us your comment. We would like to correct the issue as quickly as possible. This will be further investigated and rest assured that this will be taken care of. Thank you and keep safe!
Tina
I used this site flawlessly for a while, then all if a sudden my number wouldn't work all the time, wouldn't upload the cash to my best rate number always blaming connect network saying they were having the problems After being promised everything would be working within 48 hours, I was then told 5 days, calling them from the UK worked out expensive so took my custom elsewhere.
Response from PigeonlyAug 31, 2022
Tina, thank you for your review. We are sorry to hear about the issues you experienced with us. We take these concerns very seriously and we'll make sure this gets corrected. Thank you for giving Pigeonly a try, and for bringing this to our attention. Hope you have a great rest of your day.
Ilene I.
In stead of billing me once every 3 months they charged the amount daily to my credit card and had to pay me back over 200! This app did work probably in Spring but something changed and orders are stuck for weeks, mail isn't send out and pictures are not being printed for weeks. You can only use it once every month and it's for that reason overpriced. Customer support isn't helpful, they never have a solution and only say they look into it, but of course... never do.
Response from PigeonlyAug 26, 2022
Hello Ilene, thank you for your review. We are sorry to hear about the issues you have been experiencing with your subscription. We will make sure this gets resolved for you in a timely matter, but please feel free to give us a call if you have any other questions, comments or concerns. Our toll free number is 1-800-323-9895, we are open Monday to Friday from 7am-4pm. Take care.
Kerry W.
After using this service for a while problems started. Mail taking days to be sent and lies lies and more lies. 2 months ago the best rate number stopped working. I reported it and was told it would be working in 24-48 hours. two months later after numerous calls and emails Shock horror no working number. was told I would get a new number. Brilliant I thought. Now im being told to wait for that too due to technical department difficulties. the company is a joke.Then when you do get a reply on here from them they want you to call them!!! Same as always they expect the customer to chase them
Response from PigeonlyAug 12, 2022
Hello Kerry, Thank you for taking the time to leave us your review. We apologize for the inconvenience. We would like to rectify this issue as quickly as possible. Please feel free to call us on 1800.323.9895 so we can discuss the details. We are open from 7 am to 4 pm pacific time Monday- Friday. Hope to hear from you!
Milagros L.
My experience sucks they over charged me five times in my bank talk to a representative they said they were gonna reimburse me it's been a month and I still haven't gotten my $180 that's a lot of money for a person who works paycheck to paycheck
Response from PigeonlyAug 4, 2022
Hello Milagros, thank you for taking the time to leave us a review. We are sorry to hear about this issue, but please know that we will look into this and make sure this gets corrected for you. Feel free to call us at 1800.323.9895 if you have any questions or concerns. We are open from 7 am to 4 pm Monday - Friday.
Brittney H.
Would like to give 0 stars..I don't know anyone in jail or prison. I don't know why you're trying to charge my card fees that are not authorized! Never signed up for this service! How do I unsubscribe?
Response from PigeonlyJun 29, 2022
Hello Britney, we appreciate you bringing this to our attention. We would like to have this issue resolved as quickly as possible. Please feel free to call us on 1800.323.9895 so we can discuss the details from 6 am to 6 pm Monday-Friday pacific time. We will be more than glad to assist you and rest assured it will be taken care of. Hope to hear from you. Thank you and keep safe!
BH
Do NOT trust these people with your financial information. My next billing date isn’t until august but they withdrew $35 today. I called and was told there would be an investigation, but based on the other reviews here it doesn’t seem that Pigeonly is currently equipped to manage or store financial data properly.
Response from PigeonlyJun 21, 2022
Hello, we appreciate your feedback. If you're having issues or questions regarding your bill, please feel free to call us on 1800.323.9895 so we can discuss details and resolve the issue as quickly as possible. We are open from 6 am to 6 pm pacific time Monday- Friday. Thank you!
Kingston's St. J.
This was my only form of communication to my husband and since Nov 1st til today June 14 did I find out not 1 thing I sent went to him don't use it
Response from PigeonlyJun 16, 2022
Hello, thank you for your review. We are sorry to hear about this, and if given the opportunity we would like to have this corrected for you. Please give us a call at your earliest convenience, and ask for an account manager so we can investigate, or if you prefer we can give you a call, just email us your phone # and name to [email protected] . We are open Monday to Friday from 6am-6pm pst. # 1800 323 9895
