PigeonlyWe provide you a simple, affordable way to stay in touch with your inmate from any phone, tablet, or computer.
Pigeonly (pigeonly.com) has 707 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Marilu G.
My inmate hasn't gotten none of my letters pictures nothing
Response from PigeonlyFeb 16, 2021
Hi Marilu Thanks for bringing our attention to this, your feedback helps us know new ways to improve. With our services, you will be notified whenever your mail arrives at the facility. If your inmate still hasn't received any of your orders please contact us to further investigate and fix this issue for you. thank you for choosing Pigeonly.
Christie P.
Too complicated
Response from PigeonlyFeb 16, 2021
Hi Christie, We are sorry if you had any trouble navigating our website, we try our best to make it an easy and convenient service. Please don't hesitate to call us so we can assist you over the phone and walk you through our services @ 1800-323-9895. We’re here M-F 6 am - 6 pm PST
Charisse K.
I made an account to fund a love ones inmate account but it was very hard to figure out how to do that, I kept going back to same site and still havent sent money to my incarcerated love one.
Response from PigeonlyFeb 20, 2021
Hello Charisse. We apologize for any dissatisfaction you have felt. If you still need any further assistance regarding your account, feel free to call us, M-S 6-4 P.ST. At (800) 323-9895 in order to receive help
Trina S D.
No access to the other services other than mail
Response from PigeonlyFeb 20, 2021
We are committed to helping your incarcerated loved ones keep a connection with you in an easy and affordable way, we sincerely apologize the other options we provide have been unavailable. Please do not hesitate to contact us @ 1800-323-9895 to fix this right away. We’re here M-F 6 am - 6 pm PST . Thank you for choosing Pigeonly
Renee M.
Charge came through days later and there aren't specific instructions on how everything works. My inmate called me on this number and it was not .15 a min. Also messages ate not free.
Response from PigeonlyFeb 20, 2021
We are so sorry that you didnt have a satisfactory experience with us. Can you please provide more details about what went wrong over the phone? We will do what we can to make it right. Thank you!
Nanette M.
I am not sure yet if my loved one got the photos Insent via Pigeonly.
Response from PigeonlyFeb 2, 2021
It's a pleasure serving you Nanette. I really appreciate you taking the time to share your feedback and being open with us. Processing indicates that your letter is on it way to the facility and we will also notify you once it has arrived! We hope you continue to enjoy our services and to fulfill your service expectations.
Jakeela
It is a great way to keep in touch.
Response from PigeonlyFeb 3, 2021
Hi Jakeela, Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
Melissa Black M.
I can't use yall phone service I need you to credit my credit card
Response from PigeonlyFeb 3, 2021
Hello Melissa, I am so sorry that you are unable to use our phone service. Our budle subscription includes other services you may be interested in like articles, postcards, greeting cards and photos. I appreciate you letting us know about your negative experience. Please give us a call at (800) 323-9895 M-F 6AM-6PM PST, in order to discuss the particulars in full detail and get your issue resolved as soon as possible.
