PigeonlyWe provide you a simple, affordable way to stay in touch with your inmate from any phone, tablet, or computer.
Pigeonly (pigeonly.com) has 707 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Angela J.
I really like that all I have to do is pick up my cell and write my baby a letter I really enjoy that.
Response from PigeonlyFeb 2, 2021
Angela, thank you for the positive feedback and review! We made sure to make our site and service easy to understand and convenient for amazing customers like you.
Alex L.
My local number hasn't been working for 3 days
Response from PigeonlyFeb 18, 2021
We are so sorry to hear about your negative experience. Please know that we strive for all of our customers to have a great time when servicing with Pigeonly. I see that your main concerns are regarding your best rate #. Please give us a call at your earliest convenience. Again, my deepest apologies for your negative experience. We hope that you come back to see how we are improving. Thank you for your feedback! We will use it to grow our business and correct our mistakes. All the best.
Bellia R.
Paid for unlimited sending pictures.
Response from PigeonlyFeb 18, 2021
Hi Bellia, we would like to apologize for your negative experience at Pigeonly. We would like to learn more about your specific experience and make things right. If you wouldn't mind giving us a call back at your earliest convenience 1800-323-9895 we’re here M-F 6 am - 6 pm PST, we would greatly appreciate it.
Crystal R.
Still waiting for my phone provision to process
Response from PigeonlyJan 29, 2021
Hello Crystal, I would like to let you know how delighted we are that you chose Pigeonly to stay connected with your loved ones. We have teams working around the clock and working on your provision please do not hesitate to give us a call if you have any questions or concerns @ 1800-323-9895. We’re here M-F 6 am - 6 pm PST
Gigi
Could give us more ways to earn free credits to make calls to our loved ones and fix commissary so we could send our loved ones money.
Response from PigeonlyJan 29, 2021
Hi Gigi, thank you so much for taking the time to provide us some feedback. Please know that we strive for all of our customers to have a great time when servicing with Pigeonly. We will use it to grow our business and correct our mistakes. All the best.
Aubrey S.
My photos arent sending and my boyfriend isnt recieving the letters i sent him.
Response from PigeonlyFeb 9, 2021
Thank you for posting a review, and we’re sorry to hear that your experience was not up to standards. We would like to take this opportunity to discuss and investigate your feedback further. Please give us a call at your earliest convenience @ (800) 323-9895 M-F 6:00 AM-6:00 PM PST.
Crystal W.
I could not understand it and could not find anyone to help me or tell me how the site works, I thank that yall need to find people that can help when someone needs it.
Response from PigeonlyJan 7, 2021
I am so sorry to hear that you have had such a poor customer experience that you no longer want to work with us. Customer satisfaction is a number one priority for all of us, and I am deeply sorry that you were unable to understand our page or receive help. I appreciate you letting us know about your negative experience, I am more than happy to give you a call to be able to assist you and ensure you are satisfied with our business. Let me know if you have any more questions, comments or concerns
Mk U.
Hey guys; although i really appreciated the idea for the site, I have now spent $27 total and have not gotten any connection with my loved one who you did located and let me add as an 'inmate' and have continuted to let me spend money to contact them---been days now and will try calling customer support today in hopes of a resolution. Thanks
Response from PigeonlyDec 14, 2020
Hello, Please contact our support team to help you figure out any issue there may be on why you cant connect with your loved one, [email protected] or 800-323-9895
