PigeonlyReviews of pigeonly.com

This company is HORRIBLE!!!! They have no problems with accepting your payments however you can NEVER get through to customer service. I have spent HOURS trying to reach them. I’ve been on hold for HOURS. I have pressed 5 to keep my place in line to receive a call back number & the call is never answered. This is unacceptable customer service!

The other people on here I have been charging a total of 11 unauthorized $34.99 charged I have repeatedly sent emails and finally was able to get a hold of somebody via phone and was promised a few days ago by a supervisor that my card would not be charged again and here we are a few days later and there's another charge these people are criminals on top of the 3499 that they've charged to my card unauthorized 11 times I'm getting a $25 fee from my bank every time they do it. So if you're looking for a review whether or not to go ahead and use this service I highly suggest not I understand that you want to get in contact with your loved one in prison just like I did but you're going to regret it cuz you are going to end up bankrupt and homeless unless you're a millionaire

In July, 2022, I signed up for the "forever free" plan. I was reviewing my credit card and imagine my surprise - in November they put 3 charges on the card for a total of 70.98. They really went to town on my credit in December, 2022 --- 280.92 in charges spread out over 9 separate payments. For a grand total of $351.90. WHAT about that is "forever free"??? I checked my Pigeonly account to see if I accidentally signed up for something I didn't want... Nope. The only charge there was $0 ---when I signed up for the 'forever free' account, which I've never used because it doesn't seem as if you can actually send anything with the forever free account. I am hopeful for a full refund. UPDATE Jan 31 2023 --- I did get a full refund - after reporting this to my credit card company and THEY refunded my money. When I contacted Pigeonly for a refund, they were polite. At one point I was told that once they were done researching, I'd get a full refund right away. In their next email - 'right away' became 3 - 14 BUSINESS working days... about 20 days. They are disorganized. They contridict themselves. And by the way, 14 business days turns out to be about 20. By then I'd gotten the credit card refund... but I was still curious to see how long their "refund" would take. 20 days? No - more like 24 actual days. They emailed me this sham bunch of emails AS IF they'd actually refunded me. Are they legit? Who knows.

Waste of time. Made to pay 20$ to send one letter. It took a week to get there and deliver, by then the person it was sent to was released. Then it won't let you cancel until a month after. Expect fraudulent charges on your credit card after the fact. Had to report my card and get a new one. Update: I did reach out to Pigeonly via email. They got back to me right away. They canceled my subscription right then and refunded my initial charge as well as the additional/unexpected charge.

I am devastated. They must have hurt so many people, and it could affect the mental welfare of millions of inmates when & if this happens . It happened to me. I have sent countless postcards and letters to someone who desperately needs them incarcerated in Oregon. I just now got a postcard from her saying “finally“ about hearing from me and I wrote her back with a Christmas card saying what do you mean “Finally”?…. I have sent you tons of letters-countless. So many came back, so I switched to Pigeonly. I can’t even count how many postcards through Pigeonly; they’d tell me “Congratulations ~your letter was sent!” No it wasn’t. So I’m devastated. I trusted them and I hate it when things like this happen. IT’S HEARTLESS & CRUEL. (Review remains because it’s sadly TRUE.)

This is what pigeonly states on their website: How long does it take for an incarcerated individual to receive non-legal mail? Within 24 hours of receipt, Pigeonly will open and scan incoming mail, share the electronic scan with IDOC for further screening, then print and prepare the mail for shipment. Printed mail is delivered to IDOC via Priority Mail and will be received at the appropriate facility within 1-3 days of shipment. Well, that’s a joke! It took my inmate 2 months to get a letter from me and one month to get several others! Then they tried to blame it on the USPS. When I filed a BBB complaint, Pigeonly admitted they were behind on processing the mail. 1. They are untruthful. 2. They are not properly fulfilling their contract with Iowa DOC. I am thoroughly disgusted with this agency. I have reported them to the Iowa DOC.

I want to cancel my subscription. Don't use it enough. They charged me twice in November. Everytime I call they say they are doing schedule maintenance. I want them to stop chargiing me.

Signed up for the 3 day trail and money $34.99 was still taken from my account after i cancelled my account the same day i activated it. Sent proof and everything on 11/07. No one answered the customs service line so i sent over an email. Was then told it would take 3-14 days to receive a refund still to this day no refund has been sent to my bank as i have sent yet another email over to the support email. This is beyond ridiculous.