PigeonlyWe provide you a simple, affordable way to stay in touch with your inmate from any phone, tablet, or computer.
Pigeonly (pigeonly.com) has 707 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Esther K.
Very very VERY SLOW!!!
Response from PigeonlyFeb 26, 2021
Hello Esther. We apologize for any dissatisfaction you have felt. If you still need any further assistance regarding your account, feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895 in order to discuss the particulars in full detail and get your issue resolved as soon as possible. Thank you and stay well.
Leslie M.
I always have issues logging into my account each time I login I have to call customer service to reset my password
Response from PigeonlyFeb 25, 2021
Hi Leslie, Welcome to pigeonly we apologize for your inconvenience. I will call you to help you fix the issue with your password permantley to get rid of all of this hassle. Your business matters to us so lets make sure you are able to log in!
Denise L.
My husband can't use the phone system for some reason not sure why I'm totally happy with the cards and picture part but not the phone system
Response from PigeonlyFeb 18, 2021
Hi Denise and thank you for the feedback. We regret the negative experiences and frustration you experienced regarding our services. Your situation seems as if it would be best handled via phone. Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss in full detail the source of your dissatisfaction and get your issue resolved as soon as possible. Thank you and stay well.
Nicole T.
They have a good idea going but the phone calls are still crazy expensive. They also dont tell you that additional fees are taken out from your load balance even with the subscription.
Response from PigeonlyFeb 15, 2021
Hello Nicole I’m sorry to hear about your disappointment with us, and I would like to personally assist you with making things right. Let’s get on a call and address this as soon as possible, we value your business. Please contact us at your earliest convenience @ 1800-323-9895. We’re here M-F 6 am - 6 pm PST
Rossi and K.
Keeps saying signature invalid. Very frustrating bcuz it never showed where to do signature and no option after my 1st letter
Response from PigeonlyFeb 16, 2021
We are so sorry to hear about your negative experience. Please know that we strive for all of our customers to have a great time when visiting Pigeonly. I see that your main concerns is the signature please call us at your earliest convenience to get this fixed @ 1800-323-9895. We’re here M-F 6 am - 6 pm PST as soon as possible
its M.
I can write letters but cant recieve calls with out adding more money
Response from PigeonlyFeb 20, 2021
Hello, we have came up with different ways to save you money. Please give us a call and ask about our three, six, or twelve-month subscriptions and what more we have to offer for you when you get a chance. Thank you for choosing Pigeonly!
Julie C.
Out of 7 photos I sent the last time only 2 were received by the person I sent them to. Every time I send pictures they're never all sent. I will unsubscribe if this continues
Response from PigeonlyFeb 2, 2021
Hi Julie, customer satisfaction is a number one priority for all of us. I appreciate you letting us know about your negative experience, I am more than happy to give you a call to be able to assist you and explain in full detail the source of your dissatisfaction and ensure you are satisfied with our business. Feel free to call an Account Manager if you have any more concerns M-S 6-4 P.ST. At (800) 323-9895.
angie S.
I think it took way too long just to get an email telling me the photos have just been sent. I could have included them in a letter and they would have been ther already.
Response from PigeonlyFeb 2, 2021
Hello Angie, we apologize for any confusion or perceived miscommunication regarding your account. Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895 in order to discuss the particulars in full detail . Thank you and stay well.
