PigeonlyReviews of pigeonly.com

Response from PigeonlyMay 5, 2025

Dear Martha, Thank you for reaching out. I’m truly sorry to hear about the trouble you’re experiencing. I understand how important it is for your brother to receive your letters and photos, especially since they hold such personal value. For further assistance with this issue, please contact our customer support team. You can reach us via email at [email protected] or by calling our phone line at 1-800-323-9895. Our support team is available from 7 AM to 4 PM PST Monday to Friday. We're here to help and provide any guidance you may need.

Response from PigeonlyMar 26, 2025

Hello Carolyn, We sincerely apologize for the inconvenience you have experienced. Please rest assured that we take your concerns seriously and are committed to resolving them. Your refund has been processed. Kindly allow 3 to 14 business days for the amount to appear in your account, depending on your bank’s processing time. If you have any questions or need further assistance, feel free to reach out to us at 1-800-323-9895. We are here to help.

Response from PigeonlyMar 10, 2025

Hello Robin, Thank you for your review. We apologize for the issues you have experienced with our company. We take these claims seriously and are committed to resolving the situation for you. Please call our support hotline at 1800-323-9895 so we can assist you with your concerns. Our hours of operation are Monday through Friday, from 7 AM to 4 PM Pacific Time. This will allow us to check your account and address your needs. Thank you for your patience.

Response from PigeonlyMar 3, 2025

Hello, Thank you for reaching out We are here to help you with any issues you may be experiencing. If this has not been resolved, please contact us at 1-800-323-9895 or via email at [email protected].

Response from PigeonlyFeb 3, 2025

Hello Sarah, I sincerely apologize for the delay. Mail processing times can be impacted by various factors, including holidays, weather, and mail volume. However, a two-week delay is longer than usual, and I’d like to assist in resolving this. Please contact us at 1-800-323-9895, Monday through Friday from 7 AM to 4 PM, so we can investigate further. We appreciate your patience and will do our best to resolve this as quickly as possible.

Response from PigeonlyDec 11, 2024

Hello, Thank you for sharing your feedback. I’m sorry to hear about your experience and any concerns you’ve had with our service. At Pigeonly, we strive to provide affordable and transparent solutions for staying connected with loved ones. I want to clarify that we do not charge any third-party fees, and all costs are directly related to the services we provide. Can I get clarity on the issues you’ve encountered? If there are specific charges or concerns, please feel free to reach out to us at [email protected] or call us at 1-800-323-9895 (M-F, 7 AM to 4 PM PST). We’d be happy to review your account and address any problems. Your feedback is important, and we appreciate the opportunity to assist you. Thank you for your time

Response from PigeonlyAug 14, 2024

Hello Jackie, I'm sorry to hear about your experience. Our phone number is now active again, and we are available Monday through Friday, 7 AM - 4 PM PST. We recently experienced an outage that affected our business hours, and we apologize for any inconvenience this may have caused. Regarding your credit card information, please note that a credit card is required for all active subscriptions. If you have any questions, please don't hesitate to contact our customer service department. You can also reach us via email at [email protected]. Thank you for your understanding.

Response from PigeonlyNov 22, 2023

Hello, I am sincerely sorry to hear about your experience with Pigeonly I understand how important it is for you and your relative to stay connected through letters, and I am deeply sorry that this has disrupted your communication. If you can please email us at [email protected] and provided us the name and phone number to your account so we can further investigate and correct the issue please. Thank you for bringing this matter to our attention. We value your feedback and are committed to improving our services.