PigeonlyWe provide you a simple, affordable way to stay in touch with your inmate from any phone, tablet, or computer.
Pigeonly (pigeonly.com) has 707 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 115 reviews with 1 star · Clear filters
Disappointed C.
Disappointed customer. My 15 minute phone call cost me double what I usually pay. Using this service I paid over $7 for a 15 minute phone call. It usually costs me just over $3 for the same 15 minute phone call. Not a money saver at all!!
Response from PigeonlyFeb 19, 2021
We are so sorry that you had a negative experience with us. Please give an account manager a call at your earliest convenience. We will do what we can to make it right. Thank you!
Gen
Customer service sucks. I haven’t been able to chat with a representative because even with checking at every hour it says they are offline. I call to speak to one and I explain my issue and they tell me not to worry about things? That’s ridiculous
Response from PigeonlyFeb 19, 2021
Hello Gen we really appreciate you buisness, feel free to contact us and ask for an account manager if you issue has yet to be resolved @ 1800-323-9895. We’re here M-F 6 am - 6 pm PST, have a wonderful day
Luis Alberto Rubalcaba H.
Take too long to provisione my phone line, i really need to talk by phone with my husband and i still waiting for it since last week, i can pay Anything but is too slow,
Response from PigeonlyFeb 16, 2021
Hi Luis I want to sincerely apologize for the delay, and for not meeting your expectations. Our customer service is our top priority please call us at your earliest convenience @ 1800-323-9895. We’re here M-F 6 am - 6 pm PST to make things right with you! We appreciate you and your service with us here at Pigeonly.
Tiffany Porter H.
I do not like how misleading this company is. I have spent all this money and still was not able to speak to my husband, unless I paid even more. Pics take so long to be delivered & my husband died before receiving pics and a postcard I sent a week before! The postcard arrived 4 days after he died. Also, its not "unlimited" when you can't send more pics till the others are delivered. I believe I deserve a refund. I paid a lot of money to be able to hear my husbands voice & couldn't afford any more of your hidden charges. If I'm not issued a refund, I will make it my mission to post warnings all over the internet, to make sure people know to use Securus instead. $38 total for 100 15-minute phone calls. No hidden fees. I could've mailed my husband pics & postcards for the price of a few stamps & got them there faster than you did. I wanted to talk to him! Thankfully, someone told me about Securus, but only after I wasted so much money with this company. It's the last thing I needed at a time like this, with 2 kids by myself all of a sudden.
Response from PigeonlyFeb 15, 2021
Hello Tiffany, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Sending our condolences to the Hix family during this difficult time. Please give any of our managers a call @ 1800-323-9895. We’re here M-F 6 am - 6 pm PST to determine how we can provide you with a solution. We value our customers’ opinions and would like to thank you for bringing this to our attention.
Master C.
Pigeonly phone line is not cheaper than the jail as advertised. Customer service takes forever to fix a problem and always has to call you back (which they never do) to "fix the issue" that didnt get fixed in my cases. They take more than 48 hours to change your phone number and during that time your inmate cannot call you! Emails and photos take forever to get delivered.
Response from PigeonlyFeb 15, 2021
Hi Master Cinda We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. We would love to have the chance to make this right with you. If you’re open to discussing your experience further, please call/email us at @ 1800-323-9895. We’re here M-F 6 am - 6 pm PST
Einitsed N.
I was charged in January the last week of the month then it took weeks for mail thru the app online to get to my inmates facility then another week for him to get his number to call me and I never got to speak to him only heard him say his first and last name and it says its time to pay again and yall say u did f get the first payment but I was charged and now I t says something about setting up a securus account requirement now having to wait on the next stimulus check to come and I still haven't got to talk to Matthew
Response from PigeonlyFeb 15, 2021
Hello Einitsed, We’re sorry to hear of your less than satisfactory experience with your letters and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. Please give us a call @ 1800-323-9895. We’re here M-F 6 am - 6 pm PST to determine how we can provide you with a solution. We value our customers’ opinions and would like to thank you for bringing this to our attention
anne
THE WORSET SERVICR TO USE EVER. I made an act, couldnt even verify it before i was locked out. i called the 800$, they ask you to call to verify. i verified,and paid, they charged my like 45. well i still couldnt grt into my act.. they reset my p.w., still couldnt get in. frustrating to NO END. I seriously called 18X the first day i signed up. your betyer off sticking to letters..waaay cheaper and they dont rape you either with all these hoops, ladders, and fees they make you jump/climb/,pay . stay away
Response from PigeonlyFeb 10, 2021
Dear Anne We want to sincerely apologize for your negative experience. Customer satisfaction is a number one priority for all of us, and I apologize that we did not reach that mark with you. We would like to fix this issue and make sure you're all set up to use our services hassle free.Thank you for being a customer with Pigeonly. please call us at your earliest convenience and ask to speak with a supervisor @ 1800-323-9895. We’re here M-F 6 am - 6 pm PST. Have a wonderful day!
Dolores G.
Calls are not goin thru to my phone and when they do they drop. Also I was being charged 19.99 for each call and when I try to cancel subscription they continued billing me 19.99 at random times thruout each month.
Response from PigeonlyFeb 16, 2021
Hi Dolores, thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers. Please give us a call at your earliest convenience @ 1800-323-9895. We’re here M-F 6 am - 6 pm PST
