PigeonlyReviews of pigeonly.com

Response from PigeonlyJul 29, 2021

Hello Sara, I can guarantee you we will always update your information and rectify any concerns you have. Our customer support team has tried to reach out to you occasionally many times through phone calls and in response to your email. After not receiving any response back from you we advise you to please contact us at your earliest convenience. You may also give us a call back at 1800-323-9895 Mon-Fri. from 8am-5pm PST, we look forward to hearing from you to rectify your concerns.

Response from PigeonlyJul 12, 2021

Hello Minely, sorry to hear you are not fully satisfied with the service. We want to make sure we exceed your needs, if you are still having these issues, we are happy to compensate you for any loss of use of your service. Your loved one's facility may still have regualatios which is why we ensure if you have to pay for any contact with your loved one then you can service with us to get you the lowest rate possible please call us if you need further assistance with anything at 1-800-323-9895. Thank you for your review.

Response from PigeonlyJun 8, 2021

Hello Alisa, Pigeonly is committed to helping family members stay connected and provide all the resources we can to keep customers connected with their loved ones. We want to apologize for your negative experience. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. So, please give us a call on 1800-323-9895. We look forward to hearing from you and earning back your business.

Response from PigeonlyMay 13, 2021

Thank you Teresa for your feedback, we will take this into consideration to help out our future customers. We do apologize about your dissatisfaction with our service and are working on bettering it every day! I would like you to know we take every claim of unauthorized charges very seriously and make every effort to rectify the situation as soon as possible so please contact one of our account managers if you haven't already had this resolved.

Response from PigeonlyMay 12, 2021

Trish, sorry to hear about this issue, please contact us at your earliest convenience to have this corrected, 1-800-323-9895.

Response from PigeonlyMay 3, 2021

Hello Beltran and thank you the feedback. We take every claim of unauthorized charges very seriously and make every effort to rectify the situation. Due to the complicated and sensitive nature of your accounts it would be best handled via phone in order to get your ordeal solved once and for all. Feel free to contact an Account Manager M-F 6-6 8003239895 in order to discuss in detail how we would be better able to serve you. Thank you.

Response from PigeonlyMay 3, 2021

Dear James, We want to sincerely apologize for your negative experience. Customer satisfaction is a number one priority, please give us a call at 1800-323-9895 PST 6am-6pm and ask to speak with an account manager to correct this issue right away. We value your business and comments.

Response from PigeonlyApr 21, 2021

Hello Marie, I sincerely apologize for these charges, we understand why you are upset, but we will make sure you are granted a refund if you were incorrectly charged. Unfortunately, we did a system update and it duplicated some subscriptions. Thank you for bringing this to our attention and apologize for any inconvenience. Please give Pigeonly a call at your earliest convenience. Mon-Fri 6 am-6 pm 1-800-323-9895. Give us chance to fix this for you, hope to hear from you soon. Have a great day!