PigeonlyReviews of pigeonly.com

I purchased a 3-month subscription to send pictures to an incarcerated relative. The charge for the subscription was $34.99. My card was charged this amount on 11/27/2021. My card was charged $39.99 on 11/28/2021 without my permission. My card was charged $39.99 on 11/29/2021 without my permission. My card was charged $39.99 on 11/30/2021 without my permission. I contacted customer service to report the issue. The merchant stated they will refund the "errors." I suspect this is fraud and I do not trust the merchant. My card has been charged every day for $39.99. The original product was $34.99. My card has been charged again since they said they would fix the "error." I contacted the merchant on 12/01/2021 via email and by phone. Why has my card been charged again in "error" today, 12/04/2021? This is clear and apparent fraud! This company should be reported for taking advantage of people who are vulnerable and trying to connect with an incarcerated loved one.

I would give less than a star if possible!! The worse company I have ever dealt with!! I done the free trail. They have took money out of my account even after account was canceled! They been refunding my money since Oct 4 now telling me it will be the end of Nov. This is the worst company ever. Don't not try thefree trial unless you want to have money removed for months out of your account that they don't want to refund and all they can say is SORRY! SORRY ISN'T COVERING THE OVER 200 THEY OWE ME BACK

They charged me 8 times 26.03 in my credit card, apart from the agreed / ordered services. I talked to them and they said it will take 2 days to resolve, it was due to a system error and it's been 3 days and they haven't done anything.

Thieves!!!! They hide behind their scripted customer service assuring you that they will refund you your money and how sorry they are about the mistake and then they blame on a “system update”. They say it won’t ever happen again and that they’ll remove your card information… LIES!!!! They stay with your information and take money out of your account with hopes you won’t notice the charges. These people are scamming people and taking advantage of people in a time of need. As if having a family member incarcerated wasn’t hard enough… you now have these people taking money out of your account (money you desperately need) DO NOT GIVE THEM YOUR INFORMATION. RUN!!!!

Was only supposed to be charged 19.99 a month for the service from Pigeonly, of which we hardly used. Cancelled the account and was charged 26.06 13 times after cancelling! When I called to complain, instead of refunding me, they charged me again! Many reports of scamming on this company with reports to the BBB. Am perusing fraudulent charges through my credit union! DO NOT USE!!

I cancelled my account last month during the trial period as it was not useful to me… just today another unapproved charge has appeared in my account. I will speak with customer service tomorrow to have the charge removed or I will contact the better business bureau and my credit union to have this corrected.

Had I known that the pictures I was sending were going to only be copies of paper and not actual pictures I wouldn’t have waste my money!

I would not recommend Pigeonly At all! They put Extra charges on your Card! It ends up being Very Expensive! And they have A lot of Outages! Where you will not be able to get in touch with your Loved one for 1-2 days at a time. I have found GTL to be good and J Pay.