Pietra is the first AI-powered platform built specifically for e-commerce sellers. We help online brands streamline their operations by bringing everything into one place—from product sourcing and factory communication to fulfillment, logistics, content creation, and marketing. Whether you’re launching your first product or scaling your store, Pietra provides the tools and support to build your business more efficiently.
Pietra (pietrastudio.com) has 110 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
Also known as
pietrastudio.com
Website
pietrastudio.com
Category
IT & Communication
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 58% of reviews.
Latest
Most recent review: August 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Hi there,
We’re sorry to hear that you feel this way, and we appreciate you sharing your feedback with us.
We’d love to learn more about your experience and what specifically didn’t meet your expectations so we can help make this right. Our team will be reaching out to you directly to discuss your concerns.
You can also reach us anytime at [email protected]—we’re here to help and want to ensure you’re getting value from Pietra.
Thank you for giving us the opportunity to improve.
Best regards,
The Pietra Team
KZ
Kz
Didn't answer the question I was…
Didn't answer the question I was asking. Instead she insisted on saying the same things. She Had a bit of an attitude about it during the conversation.
Response from PietraOct 29, 2025
Hi Kz,
We’re sorry to hear that your support experience didn’t go well and that you felt your question wasn’t properly addressed. That’s definitely not the level of service we aim to provide, and we apologize for any frustration caused.
We’d love to learn more about what happened and make sure we get you the answer you need. Our team will be reaching out to you directly to help resolve this.
You can also reach us anytime at [email protected], and we’ll make sure to get you connected with someone who can properly assist you.
Thank you for bringing this to our attention.
Best regards,
The Pietra Team
CT
Cassandra Toroian/Tracy T.
Poor communication
Poor communication, lack of urgency, ineffective support staff, non-existent account management
Response from PietraOct 29, 2025
Hi Cassandra and Tracy,
Thank you for sharing your feedback, and we sincerely apologize that your experience with our communication and support hasn't met your expectations. This is not the level of service we strive to provide.
We take your concerns about communication and response times very seriously. We'd like to make this right and understand exactly what happened so we can improve.
Our team will be reaching out to you directly to discuss your experience and find a resolution. You can always reach our team at [email protected].
We appreciate you bringing this to our attention and hope we can turn your experience around.
Best regards,
The Pietra Team
JA
Jack A.
Pietra is fantastic
Great e-commerce platform with a huge suite of features. I'm excited to soon launch a brand using their fulfillment services. I find the supplier database and marketing features especially valuable! Highly recommend Pietra :)
Response from PietraOct 29, 2025
Hi Jack,
Thank you so much for the wonderful review! We're thrilled to hear that you're finding value in our supplier database and marketing features.
We're especially excited that you'll be launching your brand with our fulfillment services soon—that's a big milestone, and we can't wait to support you through it!
If you need anything as you prepare for launch, our team is always here to help at [email protected].
Thanks again for recommending Pietra, and here's to your brand's success! 🚀
Best regards,
The Pietra Team
SS
Steve S.
I never should have gotten involved with Pietra
I got Pietra for social media summaries, fulfillment, a list of shops to place in, and connections vendors. Now all it is is an AI slop factory.I need to be able to change my search settings without being charged. Also I see three are a LOT of search terms generated for me that I didn't create causing my quota to max out. I should never have gotten involved. I hate AI.
Response from PietraOct 29, 2025
Hi Steve,
Thank you so much for taking the time to share your feedback with us - we really appreciate it, even though we're sorry to hear about your frustrations.
We want to assure you that all the core features you signed up for are still fully available! Our sourcing network, Pulse social monitoring, Retail Connect, and vendor connections are all there and haven't changed. Our AI features were designed as an additional tool to help save time, but we completely understand they're not for everyone.
Regarding the search settings and auto-generated search terms, that definitely shouldn't be happening, and we want to get to the bottom of this for you. We're following up to learn more about the issues you're experiencing with search, and our team will be reaching out shortly.
In the meantime, if you'd like to connect with us directly, please don't hesitate to email us at [email protected]. We're here to help and want to make sure you're getting the full value from Pietra.
Thanks again for your feedback - it truly helps us improve!
Best regards,
The Pietra Team
DD
Denzell Denzell B.
We are great and we are friendly to…
We are great and we are friendly to others and understand what you said??
Response from PietraOct 29, 2025
Hi Denzell,
Thank you so much for the review! We really appreciate your support.
If there's anything we can help you with or if you'd like to share more about your experience, feel free to reach out to us at [email protected].
Thanks again!
Best regards,
The Pietra Team
LR
Lometria R.
Great platform but I couldn’t afford to…
Great platform but I couldn’t afford to pay the whole fee upfront to continue it
Response from PietraOct 22, 2025
Hi Lometria,
Thanks so much for the review and for giving Pietra a try. We’re sorry to hear the upfront cost was a blocker. We do offer monthly plans; it looks like you may have selected an annual plan, which includes a discount but is billed for the full year upfront.
If you email [email protected], we’ll happily review your account and walk through options to get you back on board! We appreciate you and would love another chance to support your business.
— Team Pietra
IB
Isie B.
Pietra sucks - DO NOT USE
Pietra sucks, Horrible customer service. They are scammers!! BE AWARE !! I would not recommend anyone to use their services! I signed up for a 14 day free trial and they took my money instantly without me using any service. When i complained about it and tried to dispute they locked me out of my account and was unable to use their site. I paid for a full year almost $600 and then on top of that they took an additional $300 for a "Pulse charge" when i haven't even gotten a chance to use their site!!! So not only am I out of money, I don't even get to use the services I paid for. Then when i tried to reach out to customer service they stated "We're going to go ahead and wrap up this conversation for now"
I will tell the whole world that Pietra sucks just to save other small businesses to stay away!!
Response from PietraSep 5, 2025
Hi Isie,
We’re sorry to hear about your experience. We can’t find an account under your name, but we’ve requested your contact details via Trustpilot so we can investigate this directly. Please also feel free to reach us anytime at [email protected] so we can look into the charges and get this resolved.
— Team Pietra
