photomyne.comReviews of photomyne.com

Have been billed annual subscription when wanted monthly

Charged me despite cancelling in the free trial period and now refusing to refund. Beware!

They make it extremely difficult to cancel. Endless emails to confirm data deletion yet subscription must be terminated through the way you signed up. If you signed up on their site good luck getting in.

Do not waste your $ on this app. I had used it years ago and was pleased. Purchased it again a few days ago to make a Christmas gift and was disappointed. After taking a bunch of photos, I looked at the results, poor resolution and reflections on the photos. Packed photos up and stopped using the app. Called Apple for refund, was told to allow 24-48 hours for refund. Got notification through email today that the refund has been denied by the company. This app isn’t cheap, I’m out over $63 and got nothing out of it. I’m going to use a scanner on my computer to make copies of photographs to keep the clarity so I don’t lose resolution when I enlarge and print the photos. I’m so upset, I don’t have$ to waste like this. I wish I had read the reviews, instead of going by my past experience with this app. Reviews for this app —>Image quality: The quality is not as high as a traditional scanner, and the resulting images may have less clarity and detail, especially when enlarged.

Dont be conned!! I tried the 3 day trial. I did not like the app so when I went to cancel just before the end of trial they charged me $99!!! They are giving me the run around about the refund!! Do not try the 3 day trial they will charge you!!!! Beware

I've just about had it with these companies that strong-arm non-tech users into cloud subscriptions they don't need and then make it nearly impossible to export. I'm currently helping my mom organize her photos. I have extremely fast internet- ran speed test just now showing 85 Mbps download speed. I can download huge files all day long from any website with no issue, yet when I try to download from Photomyne account, it's clear that they are heavily throttling their downloads server-side to discourage users from taking their business elsewhere. Full export takes hours and always fails. Now I'm going through each of the albums individually.-- It's taken me 9 HOURS SO FAR to download 36 albums (a GRAND TOTAL of 20GB of data). I'm still only about half way done. This is an absolute joke! Also, any captions or meta data added within the platform are not retained on the image itself. They are exported as a separate txt file which basically makes on-site edits useless.

I have found the app very useful but i am thinking of deleting it as they make it very difficult to export photos to other sites

I wouldn’t recommend this app for several reasons. 1. there aren’t enough photo editing options, the primary reason to get this app. Once images are scanned you can choose 1 of like 8 options for improving the image. No tweaking, just click and use it or no. Only 2 or 3 options are ever useful. There’s no ability to improve contrast or brightness to make faces pop a little more on older photos. THAT would be helpful. 2. the icons in the app are unintuitive. This product is meant for the older generation. If I can’t remember what the rainbow icon or diamond icon mean, how do they? Plus the placement of the editing icons doesn’t make sense: 2a) there’s a rainbow swirl icon that appears at the top of the app when you look at a photo, or at the bottom of the app when you’re editing a photo (why?) That icon means you can “colorize” your photo, which is useless 99% of the time. It doesn’t work well, and lots of people are scanning in color photos. The b+w photos look better black and white. Why is this pushed so much? 2b) the diamond icon, which only appears when you’re viewing a photo, NOT editing (again, why?) is the “sharpening level” option. This uses some 10-generations ago AI to “sharpen” faces. Which it doesn’t do. It completely changes a person’s face. If you dare accept the sharpen choice - because you want to show someone else how terribly it butchered a face - well, you can’t undo it. Ever. And it’ll show ONE face it’s going to sharpen in the editing phase. But if there are many people in the photo, it’s gonna wreck ‘em all. This feature is not ready for prime time. 3. the person / tree feature: 3a) you can label faces in each picture which can be helpful if you want to find all photos of 1 person. But you have to manually do this for each photo. If wanted to add AI in this app in a useful way THIS is where it would’ve helped — allow it to help recognize faces so you don’t have to add them for every photo, like Google Photos does. 3b) you can add a person’s birth and death dates, plus birth location. The birth location thing should be removed. It is slow, useless and has a really weird database it’s pulling from to verify the city/state you add. You’d have to use it to understand what I mean. Whatever size this is taking up in the app could be used in better ways. It’s just unnecessary. 3c) the tree feature is sort of good but not really. The tree view can quickly get too tiny to be useful, and when you click on a person to add parents or siblings, it doesn’t always properly propagate to the other person. Like you can add a mom and dad for a person, but if you then click on that mom or dad, one may show the child listed but not the other. The weirdest part is adding a spouse: you can add two spouses max, one “deceased spouse” and one regular spouse. Just why. 4. But besides those issues, the worst is this: the insane number of advertisements this paid app has popping up constantly is CRAZY. I’m paying $6/month. Quit shoving your ads down my throat. The main advertisements are for your Elite Club - which I do NOT want to join - and selling your products on Amazon. Doesn’t matter if you own all the products on Amazon; you’ll still see the ads constantly from the second you open the app. And the crazy thing is I own the most useful product you sell — the drafting arm thing that you can attach your phone to so you can sort of take photos from above your project without moving your phone. But it’s not great. It’s a plastic piece of junk. The arm sections are not long so have little variance in way of adjustments, the phone holder is crazy tight, and because it doesn’t come with a Bluetooth clicker (oh, right, that’s another product you sell) the arm itself doesn’t really help bc you still have to touch the phone to take a photo. It’s a Chinesium piece of trash and I’m sure you know that. But back to the ads - if you use this app 10 minutes, you will see 20 ads. It’s disgusting how the maker of this app would think this form of marketing was a smart decision. SUMMARY I love the idea of scanning a page of photos in a photo album at a time but the app is really not there. Spend less time making video ads of the owner pretending to tell family and friends about this great app while holding his empty coffee cup, and less time adding pop up ads for your paid users, and use that time and money to develop the photo / name / tree editing capabilities and this app would be good. Right now the app makes me think of a company that slapped some crap together a long time ago and called it good, and now only cares about Selling! More! Things! to the people that already bought your things. It’s gross.